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MyChart Frequently Asked Questions

MyChart Frequently Asked Questions

Signing Up

How do I sign up?

If you or your child has already been seen by a Children’s Health provider, fill out and submit this registration form. Our Health Information Management team will review and verify your information, then email you an activation code.

You can also sign up at your next appointment by working with a Children’s Health team member to set up your account. You will be given an activation code and will be able to log in to your MyChart account immediately.

What if I already have a MyChart Account?

You need a separate MyChart account for each health organization you use.

You can link all of your MyChart accounts in the MyChart app to see all your health information in one place.

If you already have the MyChart app installed on your mobile device, the easiest way to activate your account is to click the link in the activation message you received from Children’s Health.

Can I activate my account in the MyChart app?

The fastest and easiest way to activate your account is to click the link in the activation message you received by text or email. After you’ve activated your Children’s Health account, you can add Children’s Health to your MyChart Health Organizations and log in with the username and password you set up during activation.

I clicked the activation link and the page asks for an activation code. Where do I find that?

If you do not click the link in the activation message within 28 days of receiving it, you will receive a follow-up message that includes a 10-character code. The activation code is a mix of letters and numbers with a dash in the middle. It may be followed by a date.

You will need to copy and paste the activation code from the reminder message to the activation form.

The activation link or code I got doesn’t work. How can I get a new one?

Contact the MyChart Patient Support Line at 866-499-2742 and after we verify your information, a new code will be sent via e-mail.

Can you send me a new activation code as I have lost it, let it expire or did not receive it?

Activation codes are valid for 30 days. If you did not activate your MyChart account within 30 days of receiving the activation message, you will need to request a new code.

Request a new code.

I accidentally clicked the wrong button and declined the Terms & Conditions. How can I activate my account?

If you went through the signup process but declined the Terms and Conditions, you will need to submit a new account request.

Request an account.

Who do I contact if I have further questions?

You may call our MyChart Patient Support Line at 1-866-499-2742.

Appointments

How do I schedule an appointment?

  1. From a patient account, select Schedule an Appointment from the main menu.
  2. Select the provider you wish to schedule with or the type of visit you’re requesting.
  3. Respond to the prompts.
  4. Select a day and time for your appointment.
  5. Confirm the patient’s personal details and insurance.
  6. Tap or click the “Schedule it” button.

What is PreCheck-In?

PreCheck-In is a MyChart feature that allows you to complete some check-in tasks before you arrive for an appointment. You will receive a MyChart notification that PreCheck-In is available 24 hours before your appointment.

With PreCheck-In, you can:

  • eSign consent forms
  • Update personal information and add additional contacts, such as a primary caregiver
  • Verify insurance information and upload pictures of the front and back of your insurance card
  • Update current health issues, medications, and your pharmacy
  • Complete pre-visit questionnaires and report recent travel history
  • Make co-payments or pre-payments if available

How do I get on the wait list for an earlier appointment?

When you schedule an appointment in MyChart, you will be given the option to join the wait list if a provider offers this.
Join the waitlist and be notified

If you already have an appointment and a wait list is available, you can add yourself to the wait list by selecting the appointment from the Appointments screen and then clicking “Get On Wait List.”
Get on the waitlist

What are Virtual Visits and how can I schedule one?

It’s a more convenient way to see a health care provider. Online video consults are available from the comfort of your home or virtually anywhere you go.

Learn more about Virtual Visits.

What departments and clinics offer Virtual Visits?

How do I attend a Virtual Visit?

This PDF gives detailed instructions for signing in to a scheduled virtual appointment.

Your Medical Record

Where do I find provider notes in MyChart?

You will find notes in the Past Visits under Visits. Select “View Notes” for each appointment to view specific documentation.

Who writes the notes and when are they released?

You can view notes that were written by your provider during your visit. Notes will be available when your provider completes their documentation.

Patients admitted to the hospital will be able to see notes in MyChart after being discharged.

Who do I contact if I have a question about a specific note?

If you have questions or concerns about a specific note, please send your care team a MyChart message.

If some of my health information on MyChart is not correct, what should I do?

Your MyChart information comes directly from your electronic medical record with your doctor's office. Ask your care team to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

Alternatively, within MyChart, you can “send us a medical record request” and include the changes to be made in the body of the message. To do this:

  1. Select Document Center under My Record in the main menu.
  2. Select Requested Records.
  3. At the bottom of the page, click the hyperlink that says “send us a medical record request.”
  4. Include the changes to be made in the body of the message and submit the request.

How do I request medical records?

You can send a Customer Service message in MyChart and ask for a copy of your child’s medical records. There is no charge for this.

Watch a video that shows how to request medical records in MyChart.

If you do not have a MyChart account, you may request records online or submit a request in person, by mail, or fax. A copy fee may be charged for release of paper records.

Learn more about requesting medical records.

How do I find my child’s immunization records?

Once you’ve logged into MyChart, you can see your child’s immunization record by selecting Health Summary from the main menu, then selecting Immunizations.

Watch a video that shows how to find your child’s immunization records.

How do I find an after visit summary?

From the patient’s account, click on Visits from the home screen or main menu. The Appointments screen shows all past visits. Select an appointment to see all details from that visit.

Watch a video that shows how to find an after visit summary.

Sharing Your Record

What is Share Everywhere?

Share Everywhere is a way for patients to share their medical information with the people taking care of them, even if a care provider doesn’t have access to an electronic health record (EHR).

Using MyChart, a patient can generate a share code and provide it to the person they want to share their health data with. This might be a doctor, chiropractor, physical therapist, dentist, or school nurse, for example. The share code recipient enters that code and the patient’s date of birth on the Share Everywhere website to receive one-time, temporary access to the patient’s health information. The person who views this information can also write a note back to the patient’s health system to help keep them informed of the care they provided.

What information can the share code recipient see?

The person who receives the share code can see some of the same information the patient sees in their own MyChart account, including medications, allergies, health issues, immunizations, care gaps, lab results, medical history, visit records, and code status.

Can I use Share Everywhere to share my child’s information?

Yes, if you are a parent with proxy access to your child’s MyChart record. You can generate a share code from your child’s account and give it to a healthcare provider. The provider will see the same information you see for your child.

How long can the share code recipient view the patient’s record?

The person who receives the share code can view the patient’s health information only until they log out of the Share Everywhere website. They cannot log in later and see it again unless the patient or the patient’s proxy gives them another share code.

How is Share Everywhere secure?

To generate a share code, you must be logged in to your MyChart account. When you generate a share code, it is valid only until it’s used, up to five minutes. To be able to see a patient’s information in Share Everywhere, the share code recipient must also know the patient’s date of birth. If the share code recipient enters the patient’s date of birth incorrectly three times, the share code is invalidated. As an additional layer of protection, the share code redemption page is protected by reCAPTCHA.

Does Share Everywhere work on all devices?

Patients and their proxies can generate share codes from any computer or device with access to the MyChart website, or through the MyChart mobile app, which is supported on Android and iOS devices.

What happens to notes that providers write on the Share Everywhere website?

Notes providers write in Share Everywhere are sent back to the healthcare organization from which the patient generated the share code, where they are filed to the patient’s health record.

Can my primary care provider respond to a note sent through Share Everywhere?

There is no way to respond directly through Share Everywhere, but providers are prompted to include their contact information in the notes they send so that they can be reached if needed.

MyChart Billing

What is MyChart Billing?

Depending on your level of access, MyChart Billing allows you to view current open accounts, previous statement information and previous payments, and make payments.

Where can I view my billing information?

When logged in to your personal Children's Health MyChart account, you can view billing details by clicking Billing Summary from the top of the home screen or from the main menu.

Can I see billing information for my child's account?

If you are the guarantor for your child and have an active Children's Health MyChart account that is linked to your child's account, you can view your child's billing information. If you need to link your account to your child's account, call Health Information Management at 214-456-2509.

Who else can see billing information for my child's account?

Only the guarantor (the person financially responsible for an account) can see billing information. Guarantors can view all billing information for any patients associated with the guarantor’s account. Individuals who only have clinical proxy access cannot see billing information.

What is a guarantor?

The guarantor is the person or entity responsible for paying the balance of an account.

How do I pay my bill within MyChart?

If you have appropriate access, you can pay your bill by logging in to your MyChart account and navigating to your statement. To do this:

  1. Click Billing Summary from the top of the home screen or from the main menu.
  2. If you are the account guarantor, you can click the "Pay Now" button next to the bill(s) you want to pay.

If you are not the account’s guarantor, you can use the Pay as Guest feature if you know the account number and the guarantor’s last name.

Why can't I see a balance?

If the account is closed status, paid in full, qualifies for a billing hold, or is with an external agency, it will not appear in MyChart. For questions regarding an account that you are unable to view in MyChart, please contact Patient Financial Services at 214-456-2455.

Will I receive notifications or reminders for my billing information?

Yes, a notification is sent when a payment is made, new statement received, billing letter sent, credit card on file is expiring soon, and if payment is missed.

Can I schedule recurring payments?

If you can't pay your whole bill at once, you may be able to set up a payment plan. Please contact Patient Financial Services at 214-456-2455 to discuss your options.

How can I stop receiving paper bills in the mail?

Look for the banner to sign up for Paperless Billing on the Billing Account Summary in your MyChart account and follow the prompts.

Can I pay all of my Children's Health bills via my MyChart account?

No, only some Children's Health invoices can be paid through MyChart. For more information on identifying and paying your bill, visit our Pay My Bill page.

Is my credit card information secure?

Yes. Children's Health follows PCI-DDS certification requirements and ensures that all credit card data is encrypted and secure.

I need an itemized bill for my insurance company or health savings account. What should I do?

Please contact Patient Financial Services at 214-456-2455.