Introducing Amazon Lockers at Children’s Health℠
Deliveries and returns made easy for our patient families
Children’s Health℠ continually strives to improve the experience of the patients and families we’re so privileged to serve, driven in large part by a steadfast commitment to innovation and creative solutions. In that spirit, we’re proud to become the first pediatric health system in the country to offer Amazon Lockers.
Implemented in direct response to feedback from our Family Advisor Network, this important amenity will connect the more than 2,500 patient families who receive inpatient care at Children’s Medical Center Dallas each month with uninterrupted access to Amazon.com products, providing a sense of normalcy and control amid the often stressful, uncertain circumstances of a child’s hospital stay.
We’re thrilled to share this significant service with our patients and families, one of the many ways we’re working across our system to improve every moment of the health care journey with unique amenities, updated facilities and streamlined processes.
How to Use
Amazon Lockers are self-service kiosks where you can pick up your Amazon packages when and where you need it most – 24 hours a day, seven days a week.
To use a Locker, follow these simple steps:
Frequently Asked Questions
What is Amazon Locker?
Amazon Lockers are secure, self-service kiosks where you can pick up Amazon.com packages at a time and place that is convenient for you.
How do I use Amazon Locker?
To use the Amazon Locker as your shipping destination, find the Children’s Health Locker and add it to your Amazon address book. Then, during checkout, select the Locker as your shipping address.
Once your package has been delivered, Amazon will email you a unique six-digit code. Simply visit your selected Locker and enter the code on the Locker's touchscreen, then remove your package after the Locker's door opens. For more information, visit amazon.com/locker.
What is the address/name identifier for the Children’s Medical Center Dallas Amazon Lockers?
During your Amazon checkout, use the following Locker Location: Children’s Health, 1935 Medical District Drive, Dallas, TX, 75235-7701. When you’re ready to pick up your package, the Lockers are located next to Dining Car Café (Lower Level across from the B3 Elevators). You can also use the Children’s Health Mobile App to find the Lockers, which you can download by texting the word “app” to 77-444.
You’ll notice when selecting this option that there is a Restricted Access warning, which is not applicable to you – this is to inform anyone not affiliated with Children’s Health that this locker is available only to Children’s Health patients and families.
Do I have to work with a Children’s Health employee to use Amazon Locker?
No, the Locker process empowers you to order and pick up Amazon items at your convenience without leaving the hospital, in a secure location that is accessible 24 hours a day, seven days a week. The only thing you need is an Amazon account – no need to pay additional fees, adhere to special facility hours or coordinate package deliveries with drivers or staff.
Do I have to pay extra to have something delivered to Amazon Locker?
No, there is no additional cost to use an Amazon Locker. FREE Two-Day Shipping is available with Amazon Prime and standard shipping rates apply for all other orders.
Do deliveries sent to an Amazon Locker take longer?
In some instances, items shipped to an Amazon Locker will be delivered more quickly than orders sent to a residential address. However, on some orders, Standard Shipping, Same-Day Delivery, One-Day Shipping and FREE shipping may be unavailable.
How long do I have to pick up my package once it’s delivered?
Amazon enforces a three-day pickup limit. You have three calendar days to pick up your package once it’s delivered, and Amazon will send you continual reminders. If you're not able to collect your package within this timeframe, it will be returned for a refund.
Are there any limitations on what I can have sent to an Amazon Locker?
Most items on Amazon.com can be delivered to Lockers, but there are a few restrictions, like the item's size and weight. If an item is ineligible for Locker delivery, you’ll receive an error message when you attempt to select a Locker for your shipping address.
An item is eligible for Locker delivery if it:
- Has a shipping weight less than 10 lbs.
- Has product dimensions smaller than 16x12x14 inches
- Is sold or fulfilled by Amazon.com
- Is valued at less than $5,000
- Contain no hazardous materials
- Is not a Subscribe & Save item
- Does not contain items shipping from other countries
- Does not contain items for Release-Date Delivery
I found the Children’s Medical Center Dallas Locker, but it appears grayed out – I can’t select it as my shipping address. What does that mean?
This means that our Locker, which has 42 slots, is full, and we apologize for the inconvenience. This first set of Lockers is a pilot that we’ll use to evaluate usage patterns and consumer demand so we can determine how to expand this service as needed.
Are these Amazon Lockers open to the public?
No, the Amazon Lockers at Children’s Medical Center Dallas are open only to people associated with Children’s Health – patient families or team members. Anyone attempting to select this location when placing an order will receive an alert that informs them it is not a public Locker and they will need building access to pick up their package, then be required to check a box confirming they have access before proceeding to checkout.
Can I return an item to an Amazon Locker?
In most cases, yes. If your item is eligible to be returned to a Locker, you will see Amazon Hub Locker as a Drop off option when you initiate the returns process on Amazon.com.
I had a problem with my Locker order. What should I do?
For questions or concerns regarding your Locker order, call Amazon Locker Customer Service at 1-877-346-6244.
Are the Amazon Lockers cleaned and disinfected regularly? If so, what is the process?
The Lockers will be regularly cleaned and maintained as part of our existing housekeeping and sanitation processes.
Find our Lockers
The Amazon Lockers are located on the Lower Level of Children’s Medical Center Dallas, next to the Dining Car Café and across from the B3 Elevators.
To receive real-time, turn-by-turn navigation to the Lockers from any location, find our Lockers in the Children’s Health Mobile App. To download the app, text “app” to 77-444.