Preparing for Your Visit or Stay at Children's
We focus on a family-friendly environment to help make your child's treatment at Children’s as comfortable as possible. We want you and your child to know what to expect every step of the way.
Primary Care Appointment
Children’s Health℠ is here to make life better for children. The physicians who practice at Children’s Health will diagnose your child, coordinate care and help your child avoid getting sick in the first place. And if your child needs more advanced care, we’re here to connect you with the right specialist.
If you are planning your first visit to a Pediatric Group location primary care office, keep in mind these helpful tips to make your visit go smoothly:
- Make sure you have your updated address, telephone number and insurance information.
- Bring a list of medications your child is currently taking.
- Bring your immunization/vaccine booklet or an updated list of vaccines given to your child.
- Be ready to answer questions about your child’s medical history – allergies, past injuries or illness.
- Arrive a little early to increase your chances of being seen on time or having a short wait.
- Bring books, an iPad or games that will distract your child while you wait.
- Print out and complete the new patient forms and bring them with you to your first visit.
Your doctor may be sending you to Children's for only the day (even if your child is having surgery). You will have access to all our special services and care.
If your child is having day surgery, you will be scheduled for a pre-surgical assessment appointment. At that time, you will get important information about preparing for surgery, such as limiting food and drink in the hours before surgery. Please follow the instructions carefully.
Our staff will call you to get personal information, including details about insurance. If our staff is unable to reach you by phone and you do not hear from us the day before surgery, please call 214-456-2190 between the hours of 8 a.m. and 8 p.m. This will make your child’s check-in go more quickly.
Regarding all insurance deductibles and co-payments, please know that the fees that are being collected on the day of surgery cover the use of the facility only. They do not include laboratory, pathology, surgeon or anesthesiologist fees. You will be billed separately for those services.
Insurance deductibles and co-payments for the facility use are due when your child checks in for surgery. Please contact your insurance company to confirm that the surgery is authorized and to learn what your personal out-of-pocket expenses will be. Be sure to specify that it is “outpatient surgery.” Any questions regarding the insurance approval for surgery should be directed to your surgeon’s office.
We focus on a family-friendly environment to help make your child's surgery day at Children’s as comfortable as possible. We want you and your child to know what to expect every step of the way.
If your child is scheduled for day surgery or outpatient surgery, you can expect a surgery with a quick recovery time. Your child will not need to spend the night in the hospital.
To minimize waiting time and to make your child’s visit go as smoothly as possible, please check over the following list and make sure to bring the listed items when you bring your child in for day surgery:
If you are unable to keep this appointment, please call 214-730-KIDS.
We focus on a family-friendly environment to help make your child's overnight stay at Children’s as comfortable as possible.
What to Expect
There’s nothing like your presence to make your sick child feel better. That is why parents or legal guardians are welcome to stay 24 hours a day with their child. One adult friend or family member may also be assigned to stay overnight in place of a parent or legal guardian. However, children younger than 18 are not permitted to spend the night in your child’s room.
For your comfort, each child’s room has a recliner, sleeping chair or sofa. Showers are located on the 5th and 6th floors for patient families to use. You’ll also find special electric plugs for hair dryers and other electrical appliances in these areas.
If you and your child are spending the night, please review the following list to find out what you need to bring:
If you need help in getting toiletries that you might have forgotten to bring from home, please contact Social Work at 214-456-2300.
Parents can also stay at the Ronald McDonald House, depending on available rooms and other factors. Our social workers are available around the clock. They can help with these arrangements and other needs. Our Social Services department can also help arrange a stay at nearby hotels. Many area hotels offer discounted rates.
To keep the campus safe and secure, some entrances are locked after visiting hours. Parents and legal guardians may still enter through three areas on the Dallas campus:
- The Tower D Lobby, which can be accessed from Hospital Parking (formerly known as Green Park) and the main valet entrance
- The Emergency Parking (formerly known as Blue Park) Skybridge entrance
- The Emergency Department entrance
Lab and Imaging
We focus on a family-friendly environment to help make your child's treatment at Children’s Health℠ as comfortable and convenient as possible. We want you and your child to know what to expect every step of the way.
All outpatient laboratory tests ordered during an outpatient visit should be posted within 96 hours. If you do not see your most recent test results, contact your provider and ask them to release the results. Parents may access their child’s lab results by signing in or registering for an online account here.
If you have trouble registering or signing in, call our service desk at 866-499-2742 during normal business hours.
When you visit the Analytical Imaging and Modeling (AIM) Center at Children’s Health an imaging specialist will welcome you and provide you with an overview of the imaging procedure planned for your child. Parents or guardians can accompany the patient to the imaging lab. All images are obtained in a private lab, and one patient is scanned at a time. Appointments at the AIM Center may vary in length depending on the imaging employed and the protocol used.
Note: Imaging results will not be available online.
Remember, our Children’s Health staff is here to help. If you have questions or need more information, please feel free to ask. You may also want to read the answers to questions we hear most often from parents and families in our frequently asked questions below.
After Your Appointment
Notes from your child's appointment will be sent to your child's primary care provider and referring provider. After the appointment or during any necessary hospitalization, the diagnosis, evaluation and recommended treatment information is promptly provided to the referring physician.
Detailed discharge information and ongoing care instructions will be given to you and your referring physician. This information will include educational resources and outreach providers of care for you, and a consultation letter for your referring provider. Both will address post-visit care for your child.
School and Work Excuses
Remember, our Children’s staff is here to help. If you have questions or need more information, please feel free to ask. Discover our frequently asked questions to see the questions we hear most often from parents and families.