Frequently Asked Questions

• What is new about the Children’s Health mobile app?

  The new Children’s Health mobile app will replace the current mobile app that featured wayfinding. This new app will have all the features from the original wayfinding app along with some features from the Children’s Health MyChart patient portal. Patient families will now be able to access medical records, schedule appointments, message their care teams and more all from our custom mobile app.

• Will this replace MyChart?

  Patient families will be able to use the new Children’s Health mobile app to access the most important MyChart features, however the MyChart web portal and MyChart mobile app will still be accessible, and we will continue to promote MyChart as our patient portal. While not all MyChart features are available using the new mobile app, the MyChart integration within the app provides access to patient portal features including:

  • Appointments
  • Billing
  • Health Summary
  • Health Reminders
  • Medications
  • Test Results
  • Messages
  • Estimates
  • Share My Record
  • Notifications
  • To Do
  • Questionnaires
  • Letters

• What can the Children’s Health mobile app do?

  The Children’s Health mobile app provides comprehensive support for the patient and visitor experience. It can navigate our patient families from their homes to our hospitals, guide them to the right parking garage and save their spot, provide turn-by-turn directions to amenities and locations within and close to our campuses and includes the most important MyChart features within the app. The app will also feature links to Virtual Visit and Urgent care as well as “Find a Doctor” and Health and Wellness content.

• How do I mark a physician or place as a favorite?

  You must be logged into your MyChart account to be able to save a provider as a favorite. When searching for a new doctor, tap on the “Save Provider” heart icon when viewing a provider’s profile to save to your preferred doctors list. Your saved providers will appear under the “Favorite Doctors” section, giving you easier access to your preferred physicians when searching for a new provider.

• Why do I have to turn on Bluetooth and location services?

  The mobile app must have access to your phone’s internal location awareness and Bluetooth services. We use your device’s location services to assist you in locating your healthcare provider quickly and easily, while providing real-time GPS navigation to our facilities. We also use your device’s Bluetooth services to provide turn-by-turn directions through our facilities to find things like registration desks, clinical areas, waiting rooms, restrooms, and amenities. You can choose whether to have Location Services run only while using the mobile app. Bluetooth will only be used while the app is active. Location and Bluetooth services does not collect or store personal information.

  Select “Device Settings” within the mobile app to manage your Location and Bluetooth settings. Ensure Location Services and Bluetooth services are both set to “Enabled”.

• What smartphones/devices is the Children’s Health mobile app compatible with?

  The Children’s Health mobile app is compatible with iOS devices that meet the minimum hardware and software requirements necessary for navigation. The anticipated range of phones that meet these requirements include the current OS software version minus 2. Example: if the current iPhone software version is iOS 14, the app will be compatible with all versions between iOS 12 and iOS 14. The Children’s Health mobile app will soon be available for Android devices.

• What happens if the network connection is interrupted?

  The Children’s Health mobile app requires a WiFi or cellular connection to access all features

• How is the privacy of team members and patient families protected?

  Children’s Health is committed to respecting the privacy and confidentiality of your medical information. For more information, please reference our Notice of Privacy Practices.

• How can I download the Children's Health mobile app?

  To download the Children's Health mobile app, you can choose from three simple options:

  • Text the word "app" to 77-444 to receive a link to the app appropriate for your device
  • Click the link iPhone from your mobile device
  • Search Children's Health in the Apple App Store, and select the app titled "Children's Health Mobile App" - it's the one with our red balloon against a white background

• Which locations will be included in the mobile app?

  All Children’s Health locations will be available for external navigation, meaning patient families can be mapped to the facility’s front door. Indoor, real-time navigation will be available in patient-facing areas in Children’s Medical Center Dallas, Specialty Center Dallas, Children’s Medical Center Plano, Specialty Center 1 Plano and Specialty Center 2 Plano. Because of the nature of Our Children’s House as a smaller, longer-term facility with escorted patients, the app will not provide indoor navigation of this campus.

• Can I mark my spots in all the parking areas?

  Currently, the “Mark Your Spot” feature is only available in covered garage parking.

• Does it cost money to use the short code?

  For the great majority of users, the short code will be completely free. However, depending on each user's data plan and wireless carrier, they could be charged additional per-message transaction fees. We're notifying users of this potential charge with the legal disclaimer message, "Message and data rates may apply."

• Is the Children’s Health mobile app available in Spanish?

  Yes, the Children’s Health mobile app is available in Spanish, as long as your mobile device’s preferred language setting is set to Spanish. There may be times when certain content is not fully translated to Spanish within the mobile app.

• How can I provide feedback on the Children’s Health mobile app?

  We welcome and encourage your input on the mobile app – we know that our team members are the ultimate experts on all things Children's Health, and though we’ve done extensive testing and data validation throughout our development process, we need your help to perfect it. When using the app, if you notice something is incorrectly labeled, think navigation isn't working as it should, or have any other recommendations, questions, or suggestions, please click the Send App Feedback option under the More Menu to share your thoughts.