Complaint Resolution

Children’s wants to know if you have any problems with our services. If you or your family feels your rights as a patient were not upheld, you have the right to voice a grievance and receive a written response from the Grievance Resolutions Committee. We encourage you to talk with

• Your child’s nurse or physician
• The nursing manager or director
• The Guest Relations representative at the Care Line: 214-456-2273
• The nursing supervisor (during evening or weekend hours, call 214-456-7000

If you feel your issues are not being resolved or addressed by Children’s, you may contact: