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Complaint Resolution

Children’s wants to know if you have any problems with our services. If you or your family feels your rights as a patient were not upheld, you have the right to voice a grievance and receive a written response from the Grievance Resolutions Committee. We encourage you to talk with

  • Your child’s nurse or physician
  • The nursing manager or director
  • A representative at the Care Line: 214-456-2273
  • The nursing supervisor (during evening or weekend hours) call 214-456-7000

If you feel your issues are not being resolved or addressed by Children’s, you may contact:

Texas Department of State
Health Services
MC-1979
P.O. Box 149347
Austin, Texas 78714
Phone: 1-888-973-0022 ext. 2613
Fax: 1-512-834-6650
paula.moore@dshs.state.tx.us

Or

The Joint Commission
Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181
Phone: 1-800-994-6610
Fax: 1-630-792-5636
complaint@jointcommission.org

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