Complaint Resolution

Children’s wants to know if you have any problems with our services. If you or your family feels your rights as a patient were not upheld, you have the right to voice a grievance and receive a written response from the Grievance Resolutions Committee. We encourage you to talk with:

  • Your child’s nurse or physician

  • The nursing manager or director

  • A representative at the Care Line: 214-456-2273

  • The nursing supervisor (during evening or weekend hours) call 214-456-7000

If you feel your issues are not being resolved or addressed by Children’s, you may contact:

Health and Human Services Commission Complaint and Incident Intake
Mail Code E-249
P.O. Box 149030
Austin, Texas 78714-9030
Phone: 1-888-973-0022
Fax: 833-709-5735
hfc.complaints@hhs.texas.gov

Or

The Joint Commission
Patient safety concerns can be reported to The Joint Commission:

  • By calling 800-994-6610 to receive an automated message providing instructions on how to file a written patient safety report or concern. 

  • Online at www.jointcommission.org, using the “Report a Patient Safety Event” link in the “Action Center” on the home page of the website.

  • By fax to 630-792-5636

  • By mail to Office of Quality and Patient Safety, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, IL 60181