Financial Assistance Policy Summary

Do you need help paying your bill? Find out if your family qualifies for assistance.

Children’s Health realizes that medical bills can be hard to plan for and may create financial hardship for families and caregivers — especially if your family is uninsured, underinsured, ineligible for government health programs or without the necessary financial resources.

To help our patients receive the care they need, Children’s Health provides financial assistance or medically necessary services to families with or without insurance who meet the eligibility requirements.

• Financial Assistance Eligibility

  Full or partial financial assistance may be available from Children’s Health for:

  • children who are permanent residents of the United States or a qualified legal alien, and a resident of Texas
    
    For information on intake, scheduling and payment processes for patient families who are not U.S. citizens and permanently reside outside of the United States, please visit childrens.com/international.

  • patients whose family income does not exceed 400% of the Federal Poverty Guidelines
    
    Children's Health uses a sliding scale based on these guidelines to determine eligibility and percentage of discount.

  • the following health care services:

    • emergency medical services provided in an emergency room setting;
    • services for a condition which, if not promptly treated, would lead to an adverse change in the health status of an individual;
    • non-elective services provided in response to life-threatening circumstances in a non-emergency setting; and
    • medically necessary services, evaluated on a case-by-case basis

• How do I apply for financial assistance?

  We accept applications for financial assistance at any point before, during or after care is provided to a patient. You may apply by completing a Financial Assistance Application and submitting it along with the required supporting documents, which are listed in the application. Financial Counselors are available to assist you with the application process (see below for contact information).

  Applications will be reviewed and processed within a week if they include all required supporting documents. You will receive a phone call from a Financial Counselor with the decision and next steps.

  Financial Assistance Application - English

  Financial Assistance Application - Spanish

  Mail or deliver your application to one of the following locations:

  Children's Medical Center Dallas
  Attn: Admitting Office
  1935 Medical District Drive
  Dallas, Texas 75235
  
  Children's Medical Center Plano
  Attn: Admitting Office
  7601 Preston Road
  Plano, Texas 75024

  View the full Financial Assistance Policy

• Financial Counselors

  Financial Counselors are available to assist you with the application process in the Admitting departments at both our Dallas and Plano locations.  

  Children's Medical Center Dallas
  1935 Medical District Drive
  Dallas, Texas 75235
  Monday - Friday: 7:00 am - 5:30 pm
  214-456-8640

  Children's Medical Center Plano
  7601 Preston Road
  Plano, Texas 75024
  Monday - Friday: 6:30 am - 3:30 pm
  469-303-2191