Financial Assistance Policy Summary

Financial Assistance Program

Children's Health℠ dedicates itself to providing high quality, affordable care to every community. To help children receive the care they need, Children's Health provides financial assistance for medically necessary services. Children's Health financial assistance policy provides detailed information about the process for obtaining financial assistance, the eligibility criteria, the types of assistance available, and services available to patients and families with or without Insurance who meet the eligibility requirements.

• Financial Assistance Eligibility

  Patients must be a citizen of the United States or a qualified legal alien, a legal resident in the State of Texas, and have a family income not exceeding 400% of the Federal Poverty Guidelines (FPG). Discount rates differ according to relative Family Income by these amounts:

  • Patients with a family income between 301 and 400% of FPG will receive a 70% discount.
  • Patients with a family income between 201 and 300% of FPG will receive an 85% discount.
  • Patients with a family income up to 200% of FPG will receive a 100% discount.

  A person who is eligible for financial assistance will never be charged more for emergency or other medically necessary care than the amounts generally billed to individuals with insurance.

   

• How do I apply for financial assistance?

  You may apply for financial assistance by completing a Financial Assistance Application.  You may have to submit other paperwork with the application to see if you qualify.  We have Financial Counselors available to help you with the application process in the Admitting Departments at both our Dallas and Plano locations (see below for address, business hours and phone numbers). You may be eligible to receive financial assistance in some cases without applying. 

  The Financial Assistance Application, this summary and the Financial Assistance Policy can be obtained in English, Spanish or certain other languages as follows:

  • In person at the Hospital Admitting department.
  • By phone:
    • Dallas: 214-456-8640
    • Plano: 469-303-8640
  • Print Application (English)  Print Application (Spanish)
  • By mail:

  Children’s Medical Center Dallas
  Attn: Admitting Office
  1935 Medical District Dr
  Dallas, TX 75235

  Children’s Medical Center Plano
  Attn: Admitting Office
  7601 Preston Rd
  Plano, TX 75024

  View the full Assistance Policy

   

• Financial Counselors

  Financial Counselors are available to assist you with the application process in the Admitting departments at both our Dallas and Plano locations.  

  Children's Medical Center Dallas
  1935 Medical District Dr
  Dallas, TX 75235
  Monday - Friday: 7 a.m. - 5:30 p.m.
  Phone: 214-456-8640
  Fax: 214-456-6351

  Children's Medical Center Plano
  7601 Preston Rd
  Plano, TX 75024
  Monday - Friday: 6:30 a.m. - 3:30 p.m.
  Phone: 469-303-8640