Patient Guidebook
We understand a hospital visit can be overwhelming. At Children’s Health℠, we’re always striving to find ways to help patients and patient families have the best experience possible. That’s why we’ve created the Children’s Health patient guidebook, a concise guide to our services and amenities at our Dallas and Plano campuses, visitor resources, frequently asked questions and much more.
The guidebook includes frequently asked questions, a discharge checklist, a medicine tracker, information about our MyChart patient portal and instructions for ordering food to go online from childrens.Nutrislice.com.
Use the guidebook to ensure you’re familiar with important information such as patient and family rights and responsibilities, privacy information, a discharge checklist, guidance on administering antibiotics safely and billing and payment options.
View the patient guidebook online
Learn more about hospital amenities
ATM locations
We know that having a child in the hospital means you don’t have any extra time on your hands for errands. So we have multiple Chase Bank automatic teller machines (ATMs) located throughout the Dallas and Plano campuses.
Learn more about ATM locations
Dining and food services
At Children’s Health, we have several places available to eat for the patient, family and visitors.
Learn more about our dining and food services
Gift shops and retail
Our gift shops sell age-appropriate gifts for children, as well as Mylar (latex-free) balloons, magazines, books, newspapers, games, snacks and personal items.
Learn more about gift shops and retail
The Children's Health courtyard
The Children’s Medical Center Dallas location includes a 17,000 square-foot courtyard. It is located next to a full-service Starbucks and expanded Butterfly Atrium. The primary function of this space is to reduce stress and anxiety while promoting overall well-being for staff, patients, and visitors at Children’s Health.
Learn more about the courtyard
Outpatient pharmacies
At Children’s, we offer on-site pharmacies at several of our locations for convenient on-site prescriptions.
Learn more about our outpatient pharmacies
Playrooms
Playrooms provide a fun and safe place for patients and families to get out of their room to enjoy playtime. Our Dallas and Plano hospitals provide several playrooms, convenient to the families and appropriate to various age groups.
Family Resource Library
Our Family Resource Libraries provide an inviting place for patients and families to seek information about a diagnosis or treatment, or to relax with leisure material.
Learn more about our family resource libraries
Wheelchair and disability accessibility
Children’s Health is in compliance with the provisions of the Americans with Disabilities Act (ADA). All buildings are wheelchair accessible.
Learn more about our wheelchair and disability accessibility
Parking
We have a variety of parking options available to make your visit more accommodating and safe.
Learn more about our parking options
WiFi and internet access
We want to make it easy for you to stay connected with family members and friends while your child is at Children’s Health.
Learn more about our WiFi internet access
Frequently asked questions (FAQs)
When visiting a child or preparing for a visit, it's only natural that you and your family will have lots of questions.
View frequently asked questions
Guest Relations
Our Guest Relations representatives are available to help our young patients, their family members and their visitors whenever they might have questions. Their responsibility is to serve as a link among health care providers, patients and patient families.
Learn more about guest relations
Amazon Lockers
Children’s Health continually strives to improve the experience of the patients and families we’re so privileged to serve, driven in large part by a steadfast commitment to innovation and creative solutions. In that spirit, we’re proud to become the first pediatric health system in the country to offer Amazon Lockers.
Learn more about Amazon Lockers
Charging Lockers
Learn more about the new charging lockers installed through out Children's Medical Center Dallas.
Learn more about Charging Lockers
Amenities and resources
Children’s Health offers various amenities and resources at all locations.