Skip to main content Skip to navigation Skip to navigation
  • 844-4CHILDRENS (844-424-4537) 844-424-4537
  • Patient Login (MyChart) Visit our MyChart Guide to learn more about how to create and use your MyChart account.
  • Employee and Provider Login
  • Pay My Bill
  • Careers
  • Donate Now
Visit the home page

No disponible en español

  • Home
  • Treatment
  • Patient Families
  • Visitors
  • Provider Resources
  • Research and Innovation
  • Health and Community Resources
  • Donate or Volunteer
Visit the home page
Call children's health Access medical records by logging in to MyChart Find Bill Pay options here Find Children's Health Locations Find Children's Health Doctors
  • Home
  • Treatment
    • Treatment Home
    • Departments and Programs
    • Conditions and Treatments
    • Preventative Care and Immunizations
    • Primary Care
      • Primary Care
      • Primary Care Home
      • When to See a Primary Care Physician
      • New Patient Information
      • Preparing for Your Appointment
    • Urgent Care
    • Emergency and Trauma Care
    • Outpatient Pharmacies
    • Remote Patient Monitoring
    • Rehabilitation and Therapy Services
      • Rehabilitation and Therapy Services
      • Rehabilitation and Therapy Services Home
      • Our Childrens House
    • Virtual Care
      • Virtual Care
      • Virtual Care Home
      • School-Based Programs
      • Virtual Visit
    • Find a Doctor or Provider
    • Find a Location
    • Request an Appointment
    • US News and World Report 2020 - 2021 Ranking

      Ranked in all 10 pediatric specialties thanks to our caregivers.

  • Patient Families
    • Patient Families Home
    • Resources for Your Child
      • Resources for Your Child
      • Resources for Your Child Home
      • School Services
      • Transition to Adult Care
      • Activities for Kids
      • Child life
    • Parent Resources
      • Parent Resources
      • Parent Resources Home
      • Language and Interpreter Services
      • Hospital Guide
      • Social Work
      • Family Resource Library
      • Medical Records Request
      • MyChart Guide
      • Preparing for Your Visit or Stay at Children's
      • Pastoral and Spiritual Care
      • Family Advisory Network
      • Mobile App
    • Travel and Lodging
      • Travel and Lodging
      • Travel and Lodging Home
      • Patient Family Lodging
      • Public Transportation
    • Diversity and Inclusion
    • Billing and Insurance
      • Billing and Insurance
      • Billing and Insurance Home
      • Pay My Bill
      • Family Guide to Billing
      • Billing Dictionary
      • Financial Assistance and Support
      • Common Billing Questions
    • Write a Review
  • Visitors
    • Visitors Home
    • Policies and Procedures
      • Policies and Procedures
      • Policies and Procedures Home
      • Contacting a Patient
      • Visiting Hours and Policies
    • Hospital Guide
      • Hospital Guide
      • Hospital Guide Home
      • ATM Locations
      • Dining and Food Services
      • Gift Shops and Retail
      • Wheelchair and Disability Accessibility
      • Parking
      • WiFi and Internet Access
      • Frequently Asked Questions
      • Guest Relations
      • Amazon Hub Lockers
    • Amazon Lockers Logo with Lockers

      Children’s Health is proud to become the first pediatric health system in the country to offer Amazon Lockers, self-service kiosks that allow you to pick up your Amazon packages when and where you need them most – 24 hours a day, seven days a week. Learn more about Amazon Lockers.

  • Provider Resources
    • Provider Resources Home
    • Refer a Patient
      • Refer a Patient
      • Refer a Patient Home
      • Direct Admit
      • Request Transportation
      • Contact my Provider Liaison
      • Email Sign up Provider Newsletter
      • Login to Provider Portal
      • Provider Tools
      • Infusion Therapy Referrals
    • Education & Training
      • Education & Training
      • Education & Training Home
      • Fellowship and Subspecialty Training Programs
      • Pediatric Residency
      • Vizient/AACN Nurse Residency
      • Continuing Education
      • Pharmacy Residency
      • Clinical Pastoral Education
      • Child Life and Music Therapy Training Opportunities
      • Pediatric Emergency Services Network
      • Student Affiliations
      • Student Internships
      • Pediatric Advanced Life Support (PALS)
      • Scholarships
      • Andrews Physical Therapy Residency
      • Community Partner
    • Services and Centers
      • Services and Centers
      • Services and Centers Home
    • Business Solutions
      • Business Solutions
      • Business Solutions Home
      • Pediatric Partners
    • Medical Staff Services
    • Nursing Services
      • Nursing Services
      • Nursing Services Home
      • Our Nurses
      • Our Nursing Model
      • Nursing Stories
  • Research and Innovation
    • Research and Innovation Home
    • Clinical Trials
      • Clinical Trials
      • Clinical Trials Home
      • Why is Research Important?
      • Research FAQs
      • Research Glossary
    • Research Focus Areas
      • Research Focus Areas
      • Research Focus Areas Home
      • Cardiology Research
      • Endocrinology Research
      • Food Allergy Research
      • Gastroenterology Research
      • Hematology and Oncology Research
      • Neonatal-Perinatal Research
      • Nephrology Research
      • Neurology Research
      • Otolaryngology Research
      • Urology Research
    • Publications
    • Research Library
    • Center for Pediatric Population Health
    • Innovation
      • Innovation
      • Innovation Home
      • Telemedicine
      • Center for Clinical Simulation
  • Health and Community Resources
    • Health and Community Resources Home
    • Health & Wellness Library
    • Community Resources
      • Community Resources
      • Community Resources Home
      • Family Education
      • School-Based Partnerships and Programs
      • Children’s Health Care Network
    • DFW Children's Health Assessment
    • Podcasts
    • When to keep children home sick

      When to keep children home sick

  • Donate or Volunteer
    • Donate or Volunteer Home
    • Volunteer
      • Volunteer
      • Volunteer Home
      • Adult Volunteer Program
      • Student Volunteer Program
      • Volunteer Dogs
      • Group Service Projects and Events
    • Donate
      • Donate
      • Donate Home
      • Donate Items
      • Make a Financial Gift
      • Handcrafted Items
{}
Neonatal and Pediatric Specialty Transport Services
  • Provider Resources
  • Refer a Patient
  • Neonatal and Pediatric Specialty Transport Services

Neonatal and Pediatric Specialty Transport Services

Neonatal and Pediatric Specialty Transport

The Neonatal and Pediatric Specialty Transport Services at Children’s Health℠ offer specialized transport services by air and ground for  premature infants, children and high-risk obstetrical (HROB) patients. Research shows that neonatal and pediatric patients transported by a specialty team have fewer unplanned events during transport and improved outcomes. For this reason, we will be there when you and your patients need us.

Staffed by a multidisciplinary team with more than 28 years of experience as a recognized industry leader in neonatal and pediatric transport, our expert Transport Services team helps your patients achieve a safe journey. Each year, we transport more than 7,900 critically ill or injured patients.

We’re by your side® to provide the highest quality of care, including:

  • Regional, national and international patient transports
  • A variety of transport vehicles to provide an urgent and appropriate response, including:
    • 12 neonatal/pediatric-equipped ambulances, one Citation Encore jet and one Sikorsky S76 C++ helicopter
    • Dual pilots on aircrafts for an added level of safety 
  • Specially equipped vehicles and aircrafts that can accommodate critical care needs
    • including nitric oxide, high-frequency ventilation and extracorporeal membrane oxygenation (ECMO) 
  • For HROB Patients, ongoing management of mom and baby by maternal-fetal specialists, including fetal heart monitoring throughout the transport 
  • An infectious disease response team
  • The ability for a family member to accompany the patient on most transports
  • Critical care nurses, Registered Respiratory Therapists (NPS), and Paramedic team availability 
  • Available for third-party transfers between two facilities 

Neonatal and Pediatric Specialty Transport

Program Overview

Staffed with a dedicated critical care team 24 hours a day, Transport Services coordinates all aspects of transfers and transports. From the time a transport is requested, a care team member from Children’s Health will be involved to provide ongoing medical advice while the transport team mobilizes.

Children’s Health Transport Services was the first neonatal/pediatric team in the nation to receive the Commission on Accreditation of Medical Transport Systems’ (CAMTS) accreditation in all three modes of transport – ground, helicopter and fixed-wing. Transport team members are required to have a variety of certifications, including BLS, ACLS, PALS and NRP, as well as advanced trauma certifications such as ATCN, ATLS or TNCC, and transport specialty certifications.

Our Transport Services team provides multidisciplinary care and can manage a wide variety of diagnoses and complications throughout the transport. The team is supported by board-certified physicians in specialties such as neonatology, critical care, emergency care and trauma.

Rotorwing services provided by PHI Air Medical, Fixed wing services provided by SevenBar Aviation

Our Access Center

One phone call to the Children’s Health Access Center at 888-730-DOCS (3627) is all it takes to mobilize our transport team. Upon receiving a call, our Communication Specialists will contact the appropriate accepting physician and arrange transport or admission.

The referring physician will determine the most appropriate mode of transportation based on the patient’s location and acuity (ambulance, helicopter or jet). One family member may accompany the patient on any mode of transport. Upon arrival at the facility, our team will immediately begin care. The Children’s Health Access Center is staffed with National Association of Air Communication Specialists (NAACS) certified,  in-house Communication Specialists 24 hours a day, seven days a week. 

When requesting a transfer to Children’s Health, please provide as much of the following patient information as possible:

  • Patient name and date of birth (or gestational age if applicable)
  • Purpose of transport
  • Current diagnosis
  • Vital signs
  • Respiratory status and ventilator support
  • Current medications
  • Patient condition 

Our Transport Team 

  • Care begins at first contact with the Access Center at Children’s Health
  • Our team is accredited by the Commission on Accreditation of Medical Transport Service (CAMTS)
  • All members are trained in the care of neonatal, pediatric and HROB patients and are prepared to handle a wide range of patient needs
  • Requires all RNs and RRTs to be licensed as dual credentialed EMTs or paramedics
  • Experienced with high-frequency, jet ventilation and inhaled nitric oxide (iNO) and ECMO
  • Utilizes ventilators capable of multiple modes of ventilation that are appropriate for neonatal and pediatric patients
  • Trained in Association of Women’s Health, Obstetric and Neonatal Nurses (AWHONN) courses
  • Communicates with neonatal, pediatric and obstetrical specialists at Children’s Health 24 hours a day
  • Ambulances based in Dallas and Plano
  • Traveled over five million ground miles without major incident
  • Travels more than 400,000 ground miles annually

Landing Zone Presentation

Our Vehicles

Ambulances: 

  • 12 custom built owned and operated ambulances featuring:
  • Specialty neonatal, pediatric, HROB, and ECMO equipment which is secured during all transit
  • Horton ambulances mounted on Ford F 550 chassis
  • Liquid spring struts- a suspension system designed to provide a more smoother ride for our most fragile patients
  • Powerload stretcher loading system- A stretcher fastener system that helps boost safety by supporting the stretcher throughout the loading and unloading of the patient to ensure a smooth transition and bolting the stretcher into the floor for reduced stretcher release risk during incidents
  • Ground School and Driving Course required annually for all personnel who drive
  • Five point harness with retractable harness restraints to allow all medical crew to stay restrained during transport while still providing quality patient care
  • Back up and blind spot cameras
  • Auxiliary generator power for electrical, heating and cooling
  • Global Positioning System
  • Wifi for electronic charting and Telemedicine capabilities
  • Road Safety System- Data tracking and monitoring of fleet and driving safety performance

Helicopter

  • Sikorsky S76C++
  • 2 pilot operations
  • Multi-engine aircraft
  • State of the art avionics
  • HTAWS
  • TCAS
  • Four axis autopilot
  • High tech weather radar and GPS tracking
  • Multi-channel radio and Satellite phone
  • 2 patient capability

Jet

  • Citation Encore
  • 2 pilot operations
  • Multi-engine aircraft
  • Straight wing design for shorter runways
  • Increased fuel capacity and fuel efficient engines resulting in greater range
  • 2 patient capability
  • Intercom system for enhanced communication with pilots
  • Satellite phone

 

Education Outreach

The transport team at Children’s Health also offers educational outreach opportunities for health care providers. To contact the transport team at Children’s Health for community outreach or hospital education programs, please call 214-456-2975.

Share:
Twitter Facebook Linked In Email
4cde1905-30e0-4cfe-b481-5cabe7852ce2
  • Direct Admit
  • Request Transportation
  • Contact my Provider Liaison
  • Email Sign up Provider Newsletter
  • Login to Provider Portal
  • Provider Tools
  • Infusion Therapy Referrals
    • Infusion Therapy Referrals FAQ
    • Referral Forms
Transport Services
888-730-3627
Follow Children's Health on social media
Facebook Twitter Instagram YouTube Linked In
Subscribe to our email newsletter
1935 Medical District Drive Dallas, Texas 75235 844-4CHILDRENS 844-424-4537
  • Why Children's Health
  • About Us
  • Diversity and Inclusion
  • Our Difference
  • Our People
  • Working at Children's Health
  • Careers
  • Employee Resources
  • Billing and Insurance
  • Price Estimator Tool
  • Policies and Procedures
  • Patient Rights and Responsibilities
  • Notice of Privacy Practices
  • Terms of Use
  • Quality and Safety
  • Complaint Resolution
  • International Patient Services
  • CHNA Report
  • Supplier Portal
  • Media Toolkit
  • Newsroom
  • Gain template information in the Brand Center
  • Shop Children's Health
  • Contact Us
  • Sitemap
  • Accessibility
Badge: Institutional member - Children's Hospital Association

© 2021 Children's Health. All rights reserved.