Introducing Amazon Hub Locker at Children’s Health℠
Deliveries and returns made easy for our patient families
Children’s Health℠ continually strives to improve the experience of the patients and families we’re so privileged to serve, driven in large part by a steadfast commitment to innovation and creative solutions. In that spirit, we’re proud to become the first pediatric health system in the country to offer Amazon Lockers.
Implemented in direct response to feedback from our Family Advisor Network, this important amenity will connect the more than 2,500 patient families who receive inpatient care at Children’s Medical Center Dallas and Children's Medical Center Plano each month with access to Amazon.com products, providing a sense of normalcy and control amid the often stressful, uncertain circumstances of a child’s hospital stay.
We’re thrilled to share this significant service with our patients and families, one of the many ways we’re working across our system to improve every moment of the health care journey with unique amenities, updated facilities and streamlined processes.
How do I use the Amazon lockers?
Open 24 hours a day, seven days a week, Lockers ensure our team members and patient families can safely and conveniently access online orders – a benefit that is even more valuable amid COVID-19, as many of us are increasingly reliant on online shopping to obtain essential items.
To use an Amazon Hub Locker, follow these simple steps:
Frequently Asked Questions
What are Amazon Hub Lockers?
Amazon Hub Lockers are secure, self-service kiosks where you can pick up Amazon.com packages at a time and place that is convenient for you.
How do I use a Locker?
To use an Amazon Hub Locker as your shipping destination, find the Children’s Health Locker and add it to your Amazon address book. Then, during checkout, select the Children's Health Locker as your shipping address.
Once your package has been delivered, Amazon will email you a barcode and unique six-digit code. Simply visit the Children's Health Locker and scan the barcode or enter the code on the Locker's touchscreen, then remove your package after the Locker's door opens. For more information, visit amazon.com/locker.
The Locker process is incredibly intuitive and clearly outlined when placing an order on Amazon.com. There are also detailed instructions located at the Lockers, and in a how-to video that plays at the Lockers. A dedicated support line is available at 1-877-346-6244 for users to troubleshoot any issues.
What is the address/name identifier for the Children’s Medical Center Dallas/Plano Locker?
During your Amazon checkout, select one of the following Locker locations:
1935 Medical District Drive
Dallas, Texas 75235
- The Locker is located next to Dining Car Café (Lower Level across from the B3 Elevators).
- You can also use the Children’s Health Mobile App to find the Amazon Hub Locker, which you can download by texting the word “app” to 77-444.
7601 Preston Road
Plano, Texas 75024
- The Locker is located at Wayfind LG230, which can be accessed through the dining area adjacent to the cafeteria, directly behind the main open stairwell leading from the main lobby to the Garden Level.
- Turn-by-turn navigation will also be available in the Children’s Health mobile app, which you can download by texting the word “app” to 77-444.
You’ll notice when selecting this option that there is a Restricted Access warning, which is not applicable to you – this is to inform anyone not affiliated with Children’s Health that this Locker is available only to Children’s Health patients and families.
Do I have to work with a Children’s Health employee to use an Amazon Hub Locker?
No, the Locker process empowers you to order and pick up Amazon items at your convenience without leaving the hospital, in a secure location that is accessible 24 hours a day, seven days a week. The only thing you need is an Amazon account – no need to adhere to special facility hours or coordinate package deliveries with drivers or staff.
Do I have to pay extra to have something delivered to a Locker?
No, there is no additional cost to use an Amazon Locker.
Do deliveries sent to an Amazon Locker take longer?
In some instances, items shipped to an Amazon Locker will be delivered more quickly than orders sent to a residential address. However, on some orders, Standard Shipping, Same-Day Delivery, One-Day Shipping and FREE shipping may be unavailable.
What shipping options are available when delivering to an Amazon Locker?
FREE One-Day, Two-Day and Same-Day Shipping are available with Prime; standard shipping rates apply for all other orders.
How long do I have to pick up my package once it’s delivered?
Amazon gives customers three calendar days to pick up their package once it’s delivered. If you're not able to collect your package within this time frame, it will be returned for a refund.
Are there any limitations on what I can have sent to an Amazon Locker?
Most items on Amazon.com can be delivered to Lockers, but there are a few restrictions, like the item's size and weight. If an item is ineligible for Locker delivery, you’ll receive an error message when you attempt to select a Locker for your shipping address.
Learn more about Amazon Hub Locker-eligible items here.
I found the Children’s Medical Center Dallas/Plano Locker, but it appears grayed out – I can’t select it as my shipping address. What does that mean?
This means that our Locker is full, and we apologize for the inconvenience. This first set of Lockers is a pilot that we’ll use to evaluate usage patterns and consumer demand so we can determine how to expand this service as needed.
Is the Amazon Hub Locker open to the public?
No, the Locker at Children’s Medical Center Dallas and Plano are open only to people associated with Children’s Health – patient families or team members. Anyone attempting to select this location when placing an order will receive an alert that informs them it is not a public Locker and they will need building access to pick up their package.
Can I return an item to an Amazon Locker?
If your item is eligible to be returned to a Locker, you will see Amazon Hub Locker as a Drop off option when you initiate the returns process on Amazon.com.
I had a problem with my Locker order. What should I do?
For questions or concerns regarding your Locker order, call Amazon Locker Customer Service at 1-877-346-6244.
Are the Amazon Lockers cleaned and disinfected regularly? If so, what is the process?
The Lockers will be regularly cleaned and maintained as part of our existing housekeeping and sanitation processes.
Find our Lockers
The Amazon Lockers are located:
- Children’s Medical Center Dallas, next to the Dining Car Café and across from the B3 Elevators.
- Children's Medical Center Plano, Wayfind LG230 adjacent to the cafeteria, directly behind the main open stairwell leading from the main lobby to the Garden Level.
To receive real-time, turn-by-turn navigation to the Lockers from any location, find our Lockers in the Children’s Health Mobile App. To download the app, text “app” to 77-444.