Visiting Hours and Policies

We focus on a family-friendly environment to help make your child's stay at Children’s Health℠ as comfortable and convenient as possible. Part of that comfort may include seeing friendly, familiar faces while staying in the hospital. Guests are welcome throughout the day, from 8 a.m. to 8 p.m. Each patient is allowed four visitors at one time. Parents and legal guardians are not considered visitors. They are an important part of their child’s care team and may visit at any time.

What is the best time for visitors?

The best time for extended family and friends to visit is in the evening. Patients are often busy during the day with medical tests, procedures and visits from their doctors.

Can I visit a patient if I'm sick or have been around someone who is sick?

To protect our patients, patients that are ill or exposed to contagious illness will not be allowed to visit.

All family, friends and guests will be asked a series of screening questions when they arrive. If guests are found to be free of illness, badges will be issued to indicate that they have been screened. We ask that visitors wear their badges at all times while they are in the hospital.

Please do not visit the hospital if you are suffering from or have been exposed to contagious illnesses. To help you plan ahead, we ask that you do not visit if you have:

A fever of 100 or higher
A cough that produces mucus
Diarrhea or vomiting
Exposure to tuberculosis (TB), chicken pox, measles, mumps and/or rubella

Exceptions may be made for a patient’s parents and legal guardians. Please inquire about exceptions at the front desk when you arrive at a Children’s Health℠ location.

What visitor restrictions should I know about?

Please note: Only one parent or guardian should accompany a patient in the Emergency Room and waiting areas. Only two visitors over the age of 12, including a parent or guardian, will be allowed to visit with patients in inpatient areas. Children under the age of 12 are not allowed to visit patients while they are out of their rooms.

To keep our campus safe and secure, most of the entrances are locked after visiting hours. Parents and legal guardians may still enter through three areas at all times on the Dallas campus: the Tower D Lobby, which can be accessed from Green Park and the main valet entrance; the Blue Park Skybridge entrance; or the Emergency Department entrance.

Children’s Health℠ Non-Discrimination Policy

Children’s Health℠ employees will treat all patients and visitors receiving services from or participating in other programs of Children’s Health and its affiliates with equality in a welcoming manner that is free from discrimination.

Children’s Health will not, directly or through contractual arrangements, discriminate in admission or access to treatment or employment in its programs or activities against any person on the basis of race, color, national origin, sex, gender identity or expression, sexual orientation, religion, veteran or military status, disability, age (subject to AD 2.06 Age Criteria for Inpatient Admissions Operative Procedures and Ambulatory Care ), cultural, economic, educational background or any other basis prohibited by state, federal or local law including the provisions of Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, and regulations of the U.S. Department of Health and Human Services issues pursuant to these statutes at Title 45 Code of Federal Regulations Parts 80, 84 and 91. For further information regarding this policy, contact the Section 504 Coordinator at the CARE line:214-456-2773.

Children’s Health will inform patients of the availability of special and unique needs and make reasonable accommodations for patients consistent with federal and state requirements. For example, language interpretation services will be made available for non-English speaking patients and sign language interpretation will be made available for hearing impaired patients.

Any person who believes that he, she or another person has been subjected to discrimination which is not permitted by this Policy may file a complaint using Children’s Health complaint and grievance procedures.

Smoking Policy

We value everyone’s health, not just that of our patients.

With that in mind, we want to let you know that Children’s Medical Center is entirely tobacco-free for both staff and visitors. There is absolutely no smoking on any structure or grounds owned by Children’s.

The use of chewing tobacco and snuff also is prohibited on hospital property.

Please adhere to this policy.