Frequently Asked Questions

Today, with a full range of pediatric health, wellness, and acute care services across multiple locations we are offering more services to more children in more places than ever before. Please select from the following:

• For directions please contact us at 844-4CHILDRENS, download our mobile app or Google Maps can assist you.
• For information about bus and rail routes contact the DART or TRE customer information line at 214-979-1111.

What are the hospital’s operating hours?

The hospital is open 24 hours a day 365 days a year. 

When are visiting hours?

Visiting hours for all units, including the Intensive Care Unit (ICU) are from 9:00 am – 9:00 pm seven days a week.

When are outpatient hours?

For information about outpatient office hours please call 844-4CHILDRENS.

What gifts can I bring to a patient?

Gifts are allowed except for potted plants and latex balloons. Learn more about visiting a patient at Children’s Heath.

How can I send a gift to a patient?

For patients receiving inpatient care at Children’s Medical Center Dallas, you can quickly and conveniently send them a gift using our new Amazon Locker service. Learn more about Amazon Lockers and how to use them to send a gift.

For patients receiving inpatient care at Children's Medical Center Plano, you can quickly and conveniently send them a gift using our online gift shop. Learn more.

How many people can visit a patient’s room at once?

Four visitors are allowed in a patient’s room at a time.  Children under the age of five are not allowed in patient care units.  Learn more about visiting a patient at Children’s Heath by clicking here.

Am I allowed to bring food?

Yes. Food is allowed on the patient floors except for the Intensive Care Unit (ICU) and the surgery waiting room.

Can I take pictures of the hospital (inside/outside)?

Yes, as long as no patients are in the photos. 

Where is the train display located?

The train display is located on the lobby level of Building C. The train display runs from 6:00 am – 10:00 pm seven days a week. Learn more by clicking here.

How much is parking?

Children's Medical Center Dallas

Self-parking is free during the first hour and gradually increases from $2.00 - $7.00. Rates repeat every 48 hours. We also offer valet parking that ranges from $7.00 - $10.00 per day. 

Children's Medical Center Plano

Free parking is available at Children's Medical Center Plano for both valet and self-parking.

Does Children’s provide a shuttle service around the Dallas campus?

Yes. Shuttle services are provided the following destinations:

• Children’s Medical Center Dallas (main hospital entrance)
• Children’s Health Specialty Center Dallas Campus
• Trinity Towers (administrative offices)
• Bright Building/Trinity Railway Express (TRE)
  • Northbound towards Trinity Towers
  • Southbound towards Main Hospital
• Southwestern Medical District/Parkland DART Station

For information about departure times and routes please stop by any concierge desk or view our shuttle tracker.

• Track Our Shuttles
• View the schedule of routes and departure times

To contact the driver about items left on the shuttle or other issues, visit the Shuttle Tracker and use the “Contact us” link.

Where is the closest hotel? 

Please stop by the Concierge desk for hotel information or call us at 844-4CHILDRENS.

Where is the Ronald McDonald House located?

Ronald McDonald House
4707 Bengal Street
Dallas, Texas 75235
214-631-7354

Where are the closest restaurants located?

The concierge staff can provide a list of nearby restaurants including fast food, dine-in or carry out.

Can I purchase meal cards at the hospital?

Yes. Meal cards may be purchased at any of the cafeterias. Meal cards are $8.00.

Where are the closest grocery stores?

How do I make an appointment?

• Appointments can be requested online or by calling 844-4CHILDRENS. 
• You may also use MyChart to schedule any follow up appointments with your child’s provider. To learn more about MyChart click here.

When/where is my child’s appointment?

For appointment information please call us at 844-4CHILDRENS or sign in to your MyChart account.

Where can I get a medical excuse for school or work?

Please follow up with your provider’s office.  They can provide you with a letter.  You can also print a letter by signing into MyChart. 

Are wagons or wheelchairs available for me to use?

Yes. Please stop by any concierge desk to borrow a wagon or wheelchair. Learn more.

Does Children’s accept my insurance?

For more information about insurance plans accepted by Children's Health contact our Admitting office at 214-456-2190. You can also contact your insurance carrier directly.

How do I pay my bill?

For your convenience you can pay your bill(s) on line here or you can come in person to the Admitting office location on the first floor of the hospital. 

If you have questions, please contact us at 214-456-BILL or via email at patientbilling@childrens.com.

Can I apply for Medicaid at Children’s?

Yes, if you have received a bill from Children’s or your child has an upcoming appointment.  Otherwise, to obtain more information about your local Medicaid office contact the Texas Health and Human Services Commission help line at 800-252-8263. 

My child does not have medical insurance or Medicaid; can I still bring my child to Children’s Emergency Department?

Yes, by law, we do not deny care to anyone.

What is MyChart?

MyChart is another tool offered at Children’s Health. With MyChart you can access portions of your child’s medical records, appointment information, test results, request prescription refills, and message your child’s provider.  To learn more about MyChart, click here.

Does Children’s offer free Wi-Fi?

Yes. Free Wi-Fi access is available throughout the hospital. To learn more, click here.

Does Children’s have a computer that I can use?

Yes. Please visit the Family Resource Library or contact us at 214-456-0222 for locations and hours.

How can I get a copy of my child’s medical records?

Online: Obtaining Medical Records
Dallas: 214-456-2509
Plano:  469-303-2509

Where are the closest pharmacies located?

Children's Health has multiple on-site pediatric outpatient pharmacies.

Does Children’s Health offer car seat inspections?

Yes. The car seat program is part of the Children’s Health Trust, dedicated to making life better and safer for kids. To learn more about our car seat program, click here.

How can I get a car seat if my child is on Medicaid?

• If your child is already a patient at Children’s please contact our Social Work Department at 214-456-2300. 
• If you child is not a patient at Children’s contact the Texas Human Health Services Commission help line at 800-252-8263.

Where can I take my child for immunizations?

• Children’s Health Pediatric Primary Care
  469-488-7100
• The Dallas County Health and Human Services
  214-819-2000

How can I donate to or volunteer with Children’s Health?

Thank you for your generosity. Donations and volunteers are always welcome and appreciated. To learn more about how you can help, click here.