Skip to main content Skip to navigation Skip to navigation
  • 844-4CHILDRENS (844-424-4537) 844-424-4537
  • Patient Login (MyChart) Visit our MyChart Guide to learn more about how to create and use your MyChart account.
  • Employee and Provider Login
  • Pay My Bill
  • Careers
  • Donate Now
Visit the home page

No disponible en español

  • Home
  • Treatment
  • Patient Families
  • Visitors
  • Provider Resources
  • Research and Innovation
  • Health and Community Resources
  • Donate or Volunteer
Visit the home page
Call children's health Access medical records by logging in to MyChart Find Bill Pay options here Find Children's Health Locations Find Children's Health Doctors
  • Home
  • Treatment
    • Treatment Home
    • Departments and Programs
    • Conditions and Treatments
    • Preventative Care and Immunizations
    • Primary Care
      • Primary Care
      • Primary Care Home
      • When to See a Primary Care Physician
      • New Patient Information
      • Preparing for Your Appointment
    • Urgent Care
    • Emergency and Trauma Care
    • Outpatient Pharmacies
    • Specialty Pharmacy
    • Remote Patient Monitoring
    • Rehabilitation and Therapy Services
      • Rehabilitation and Therapy Services
      • Rehabilitation and Therapy Services Home
      • Integrated Therapy
    • Virtual Care
      • Virtual Care
      • Virtual Care Home
      • School-Based Programs
      • Virtual Visit
      • Virtual Visit Specialty Clinics
    • Find a Doctor or Provider
    • Find a Location
    • Request an Appointment
    • US News and World Report 2022 - 2023 Ranking

      Proud to be ranked in all 10 pediatric specialties the last five years.

  • Patient Families
    • Patient Families Home
    • Resources for Your Child
      • Resources for Your Child
      • Resources for Your Child Home
      • School Services
      • Transitioning to Adult Care
      • Activities for Kids
      • Child life
    • Parent Resources
      • Parent Resources
      • Parent Resources Home
      • Language and Interpreter Services
      • Hospital Guide
      • Social Work
      • Family Resource Library
      • Medical Records Request
      • MyChart Guide
      • MyChart Bedside
      • Preparing for Your Visit or Stay at Children's
      • Spiritual Care and Education
      • Mobile App
      • Family Advisory Network
    • Travel and Lodging
      • Travel and Lodging
      • Travel and Lodging Home
      • Patient Family Lodging
      • Public Transportation
    • Diversity and Inclusion
    • Billing and Insurance
      • Billing and Insurance
      • Billing and Insurance Home
      • Pay My Bill
      • Family Guide to Billing
      • Billing Dictionary
      • Financial Assistance and Support
      • Common Billing Questions
      • For Patients with Insurance
      • Your Rights and Protections Against Surprise Medical Bills
      • Cost Estimates
    • Write a Review
    • Weather Updates
  • Visitors
    • Visitors Home
    • Policies and Procedures
      • Policies and Procedures
      • Policies and Procedures Home
      • Contacting a Patient
      • Visiting Hours and Policies
    • Hospital Guide
      • Hospital Guide
      • Hospital Guide Home
      • ATM Locations
      • Dining and Food Services
      • Gift Shops and Retail
      • Courtyard
      • Wheelchair and Disability Accessibility
      • Parking
      • WiFi and Internet Access
      • Frequently Asked Questions
      • Guest Relations
      • Amazon Hub Lockers
      • Charging lockers
    • Amazon Lockers Logo with Lockers

      Children’s Health is proud to become the first pediatric health system in the country to offer Amazon Lockers, self-service kiosks that allow you to pick up your Amazon packages when and where you need them most – 24 hours a day, seven days a week. Learn more about Amazon Lockers.

  • Provider Resources
    • Provider Resources Home
    • Refer a Patient
      • Refer a Patient
      • Refer a Patient Home
      • Direct Admit
      • Request Medical Transport
      • Contact my Provider Liaison
      • Email Sign up Provider Newsletter
      • Login to Provider Portal
      • Provider Tools
      • Infusion Therapy Referrals
    • Education and Training
      • Education and Training
      • Education and Training Home
      • Fellowship and Subspecialty Training Programs
      • Pediatric Residency
      • Administrative Residency
      • Vizient/AACN Nurse Residency
      • Continuing Education
      • Pharmacy Residency
      • Clinical Pastoral Education
      • Child Life and Music Therapy Training Opportunities
      • Pediatric Emergency Services Network
      • Student Affiliations
      • Student Internships
      • Pediatric Advanced Life Support (PALS)
      • Scholarships
      • Andrews Physical Therapy Residency
      • Community Partner
    • Medical Staff Services
    • Nursing Services
      • Nursing Services
      • Nursing Services Home
      • Our Nurses
      • Our Nursing Model
      • Nursing Annual Report
      • Nursing Transition to Practice Programs
      • Nurse Externship
  • Research and Innovation
    • Research and Innovation Home
    • Clinical Trials
      • Clinical Trials
      • Clinical Trials Home
      • Research FAQs
      • Why is Research Important?
      • Research Glossary
      • Pediatric Clinical Trials & Experimental Medication
    • Research Focus Areas
      • Research Focus Areas
      • Research Focus Areas Home
      • Cardiology
      • Endocrinology
      • Gastroenterology
      • General Surgery
      • Hematology & Oncology
      • Neonatal/Perinatal
      • Nephrology
      • Neurology/Neurosurgery
      • Pulmonology
      • Urology
    • Publications
    • Research Library
    • Innovation
      • Innovation
      • Innovation Home
      • PEDS Score
      • Hackathons
      • Telemedicine
      • Center for Clinical Simulation
      • Mobile Resources
  • Health and Community Resources
    • Health and Community Resources Home
    • Health & Wellness Library
    • Community Resources
      • Community Resources
      • Community Resources Home
      • Family Education
      • School-Based Partnerships and Programs
      • Children’s Health Care Network
      • Resources for Transgender Youth and Their Families
    • DFW Children's Health Assessment
      • DFW Children's Health Assessment
      • DFW Children's Health Assessment Home
      • Beyond ABC Symposium
    • Podcasts
    • Expansion Projects
    • Fight Seasonal Allergies

      Fight seasonal allergies in kids. Learn more.

  • Donate or Volunteer
    • Donate or Volunteer Home
    • Volunteer
      • Volunteer
      • Volunteer Home
      • Adult Volunteer Program
      • Student Volunteer Program
      • Volunteer Dogs
      • Group Service Projects and Events
    • Donate
      • Donate
      • Donate Home
      • Donate Items
      • Make a Financial Gift
      • Handcrafted Items
    • Share Your Story
{}
Patient Rights and Responsibilities

Our commitment to keeping you safe

We have never taken for granted the sacred trust you place in us to care for your child, and today we are more grateful than ever for that privilege. To learn about all the ways we are working to keep you, your family and our team members safe, visit our COVID-19 updates page.

Learn More about our commitment to keeping you safe
Learn More about our commitment to keeping you safe

Patient Rights and Responsibilities

አማርኛ (Amharic) |  عربى  (Arabic) |  မြန်မာ (Burmese)  |  廣東話 (Cantonese)  |  普通话 (Mandarin)  |  Française (French)  |  Deutsche (German)  |  ગુજરાતી (Gujarati)  |  Haka Chin  |  हिंदी (Hindi)    |  日本人 (Japanese)  |  ကရင် (Karen)  |  한국어 (Korean)  |  ຄົນລາວ (Laotian)  |  नेपाली (Nepali)    |  فارسی (Persian/Farsi)  |  Pусский (Russian)  |  Soomaali (Somali)  |  Kiswahili (Swahili)  |  Tagalog  |  اردو (Urdu)  |  Tiếng Việt (Vietnamese)

Children’s Health℠ affirms each patient’s right to receive care delivered in a considerate, respectful, dignified and comforting manner. As a parent, guardian or authorized representative of a patient at Children’s Health, you have the right to receive information about your rights and the hospital’s policies related to those rights.

  • As parents, you have the right to:

    • Participate actively in decisions about your child’s medical care.
    • Expect a reasonable response to any reasonable request for service within the capacity of Children’s Health, its stated mission and the law.
    • Know the names of the physicians, nurses and other healthcare providers who care for your child.
    • Retain privacy and confidential treatment of all communications and records pertaining to your child’s care, within the limits of the law.
    • Be told by a physician, in words or a language you understand, about the illness, treatment and prospects for recovery.
    • Receive as much information as you may need in order to give or refuse consent for any proposed treatment.
    • Make decisions, in consultation with our child’s doctor, about your child’s healthcare. This includes the right to accept or refuse medical care for your child as allowed by law and to be told of the medical consequences of such refusal.
    • Complete an advance directive (for example, a “living will”) for your child as allowed by law and to expect your child’s healthcare providers to comply with any such directive.
    • Expect proper management of your child’s pain.
    • Participate in ethical issues about your child’s care.
    • Use the telephone to make and receive calls and to know that any restrictions for medical reasons will be discussed with you.
    • Access your child’s medical records within a reasonable time frame.
    • Have a family member or representative of your choice and your child’s physician informed of your child’s admission.
    • Have your child treated with comfort and dignity if your child is dying. This includes managing your child’s pain, treating symptoms that respond to treatment and recognizing the cultural, spiritual and grief needs of you, your child and your family.
    • Receive care that is free from harassment or abuse from anyone.
    • Have your child be free from physical or medical restraints that are not medically necessary.
    • Have your child be free from restraints or seclusion for behavior management unless it is an emergency situation.
    • Receive care in a safe setting.
    • Be treated considerately and respectfully without regard to race, color, national origin, sex, religion, gender identity, sexual orientation, disability, or cultural, economic or educational background.
    • Refuse to participate in any research project affecting your child’s care and treatment.
    • Be free to lodge a complaint and receive feedback.
    • Have help in contacting protective services when needed
  • As patients, you have the right to:

    • Be told whatever is needed to understand why you are here.
    • Be told exactly what will be done and exactly what it will feel like.
    • Be given understandable answers to any questions or worries you have about treatment.
    • Tell everyone what you think and feel about your treatment and what is planned for you.
    • Know that when you are in pain people taking care of you will listen to you and help you feel better.
    • Have times and places to play and learn.
    • Be told by people who need to touch your body exactly what they will do and that they will do it in a gentle and private way.
    • Have your family with you as much as you want, whenever possible.
    • Have help to know how to take care of yourself when you go home.
    • Get angry, cry or say what you don’t like about what is happening to you.
    • Receive visitors whom the parent designates. The parent can withdraw or deny this designation at any time.
  • As patients and parents, you have the responsibility to:

    • Ask questions when you do not understand what you have been told about care.
    • Provide accurate and complete information about matters relating to the patient’s health.
    • Follow the treatment plan mutually agreed upon by you and your healthcare team.
    • Talk to your doctor about what you expect in regard to pain and pain management.
    • Be considerate of other patients.
    • Follow the hospital’s rules and regulations.
    • Report perceived risks with care and unexpected changes in the patient’s condition.
  • We encourage you to talk with:

    • Your child’s nurse or physician.
    • The nursing manager or director.
    • The guest relations representative at the Care Line 214-456-2273.
    • The nursing supervisor (during evening or weekend hours,
      call 214-456-7000).

Download the patient rights and responsibilities in English

Descargar los responsabilidades y derechos del paciente

If you or your family feel your rights as a patient were not upheld, you have the right to file a grievance and receive a written response from the Grievance Resolutions Committee of Children’s Health or file a grievance with one of the agencies below.

If you feel your issues are not being resolved or addressed by Children’s Health, you may contact:

The Joint Commission Office of Quality and Patient Safety
Patient safety concerns can be reported to The Joint Commission:

  • By calling 800-994-6610 to receive an automated message providing instructions on how to file a written patient safety report or concern.

  • At www.jointcommission.org, using the “Report a Patient Safety Event” link in the “Action Center” on the home page of the website.

  • By fax to 630-792-5636

  • By mail to Office of Quality and Patient Safety, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, IL 60181

Health Facility Compliance Group
(MC 1979)
Texas Department of State Health Services
P.O. Box 149347
Austin, Texas 78714
hfc.complaints@dshs.state.tx.us
1-888-973-0022 Complaint Hotline
1-512-834-6653 Fax

Share:
4f583828-fac5-4b44-a855-b806552a7e6d
  • Notice of Privacy Practices
  • Patient Rights and Responsibilities
  • Website Terms of Use
  • MyChart Terms of Use
  • Mobile Messaging SMS Terms of Service
    • Children’s Health System of Texas and affiliates
  • Quality and Patient Safety
  • Complaint Resolution
  • International Patient Services
Follow Children's Health on social media
Facebook Twitter Instagram YouTube Linked In
Subscribe to our email newsletter
1935 Medical District Drive Dallas, Texas 75235 844-4CHILDRENS 844-424-4537
  • Why Children's Health
  • About Us
  • Diversity and Inclusion
  • Our Difference
  • Our People
  • Sustainability Program
  • Working at Children's Health
  • Careers
  • Employee Resources
  • Billing and Insurance
  • Cost Estimates
  • Policies and Procedures
  • Patient Rights and Responsibilities
  • Notice of Privacy Practices
  • Terms of Use
  • Quality and Safety
  • Complaint Resolution
  • International Patient Services
  • CHNA Report
  • Supplier Portal
  • Media Toolkit
  • Newsroom
  • Gain template information in the Brand Center
  • Shop Children's Health
  • Contact Us
  • Sitemap
  • Accessibility
Badge: Institutional member - Children's Hospital Association

© 2022 Children's Health. All rights reserved.