Families often turn to the social services department for support in times of need. Social workers help find the resources families need so that they can concentrate their energy on their child and his treatment, not on other matters.
Family Resource Library
Children’s Health℠ focuses on a family-friendly environment to help make every child's stay as comfortable and convenient as possible. The libraries' goal is to provide an inviting place for patients and families to seek information about a diagnosis or treatment or to relax with leisure material.
Preparing for Your Visit or Stay
We focus on a family-friendly environment to help make your child's treatment at Children’s Health as comfortable as possible. We want you and your child to know what to expect every step of the way.
Medical Records Request
Many records can be requested through MyChart at no charge. If you are not able to request copies of your child’s medical records through MyChart or do not have a MyChart account, you may submit a request in person, by mail or fax. A copy fee may be applied for this type of request.
MyChart and MyChart Bedside
Children’s Health encourages our patient families to use MyChart, an online medical records system used by many major health care systems. MyChart provides a comprehensive digital dashboard of your child’s health care needs, allowing you to manage appointments, view medical records and test results, request medication refills, pay your bill and even submit a question for your doctor, all from the convenience of your personal computer or mobile device. MyChart can be accessed in English and Spanish, both online and through the free smartphone app.
MyChart Bedside provides real-time information during a hospital stay. When a patient is in the hospital, they can access much of the same information through MyChart and MyChart Bedside. If you already have a Children’s Health MyChart account, you can use MyChart Bedside from the MyChart app on your personal device. MyChart Bedside has additional unique features, however, such as ordering meals and viewing hospital amenities.
Spiritual Care and Education
The Spiritual Care and Education team can meet religious and spiritual needs for prayer or ritual, provide copies of scriptures from various religious traditions, offer blessings before surgery, one-on-one counseling, sacred play with age-appropriate stories or arrange visits from a religious leader of a specific faith tradition.
We offer one-on-one counseling, traditional rites, prayers and sacred play with age-appropriate stories. Daily devotionals and Sunday worship services also are held in the hospital chapel.
At Children’s Health, we define patient experience as the sum of all interactions that influence patient perceptions across the continuum of care. We all make a personal commitment to do the right thing for the safety of our patients, families, and fellow team members who ask us to help keep them safe whenever they enter our doors.
Language and Interpreter Services
For families who do not speak English, talking to nurses and doctors about their child’s illness can be challenging – so we offer interpretation services free of charge. Please inform your caregiver if these services are needed.
In our second century of service, Children’s Health℠ is committed to delivering a patient experience as extraordinary as our patient care. With our new mobile app, we’re providing a convenient connection to the award-winning Children’s Health system in the palm of your hand.
Family Advisor Network (FAN)
The Children’s Health Family Advisor Network (FAN) is a positive, solutions-oriented collaborative of current and former Children’s Health patients, their families and our team members who use their unique perspectives and clinical and professional expertise to drive meaningful improvements to the patient experience.
Children’s Health is pleased to provide you with the patient guidebook, a concise guide to our services and amenities, visitor resources, tips on how to make the most of your child’s hospital stay and much more. Use the guidebook to ensure you’re familiar with patient and family rights and responsibilities, privacy information, guidance on how to administer antibiotics safely and billing and payment options.