What to Do After a Diagnosis
Families that are just learning about a diagnosis may be overwhelmed by the next steps. We're here to help with our guide on what to do after a diagnosis including information about second opinions, talking to your child, and more.
Families often turn to the social services department for support in times of need. Social workers help find the resources families need so that they can concentrate their energy on their child and his treatment, not on other matters.
Family Resource Library
Children’s Health℠ focuses on a family-friendly environment to help make every child's stay as comfortable and convenient as possible. The libraries' goal is to provide an inviting place for patients and families to seek information about a diagnosis or treatment or to relax with leisure material.
Preparing for Your Visit or Stay
We focus on a family-friendly environment to help make your child's treatment at Children’s as comfortable as possible. We want you and your child to know what to expect every step of the way.
Medical Records Request
Many records can be requested through MyChart at no charge. If you are not able to request copies of your child’s medical records through MyChart or do not have a MyChart account, you may submit a request in person, by mail, or fax. A copy fee may be applied for this type of request.
Children’s Health encourages our patient families to use MyChart, an online medical records system used by many major health care systems. MyChart provides a comprehensive digital dashboard of your child’s health care needs, allowing you to manage appointments, view medical records and test results, request medication refills, pay your bill and even submit a question for your doctor, all from the convenience of your personal computer or mobile device. MyChart can be accessed in English and Spanish, both online and via the free smartphone app.
Patient Care Concierge
At Children’s Health℠ we want to work together to ensure that patient care is delivered in a professional and courteous manner that respects the dignity and rights of our patients and staff.
Pastoral and Spiritual Care
The Pastoral Care team can meet religious and spiritual needs for prayer or ritual, provide copies of scriptures from various religious traditions, offer blessings before surgery, one-on-one counseling, sacred play with age-appropriate stories or arrange visits from a religious leader of a specific faith tradition.
We offer one-on-one counseling, traditional rites, prayers and sacred play with age-appropriate stories. Daily devotionals and Sunday worship services also are held in the hospital chapel
Language and Interpreter Services
For families who do not speak English, talking to nurses and doctors about their child’s illness can be challenging – so we offer interpretation services free of charge. Please inform your caregiver if these services are needed.
In our second century of service, Children’s Health℠ is committed to delivering a patient experience as extraordinary as our patient care. With our new mobile app, we’re providing a convenient connection to the award-winning Children’s Health system in the palm of your hand.
Family Advisor Network
The Children’s Health Family Advisor Network (FAN) is a positive, solutions-oriented collaborative of current and former Children’s Health patients, their families and our team members who use their unique perspectives and clinical and professional expertise to drive meaningful improvements to the patient experience.
Please visit our hospital guide pages to learn more about using our available amenities at Children's Health: