MyChart Account Access
MyChart Account Access
During your child’s visit you may have received an email or text from Children’s Health with a link to sign up for MyChart, the Children’s Health Patient Portal. Click the link and follow the instructions to set up your Children’s Health Patient Portal username and password. The link expires after 30 days and is no longer valid after the first time you use it.
Note that if you already have a MyChart account for another health organization, you must create a separate Children’s Health MyChart account. You can link your accounts when logged in to MyChart.Learn more about the Children’s Health Patient Portal and MyChart
Activate Your Account
- Click the MyChart sign-up link in the activation text or email you received.
- Complete all fields on the MyChart Signup Page. You may need to copy and paste an activation code from the message you received with the activation link.
*Be sure to enter your own birthday, not your child’s, to confirm your identity.
Your MyChart password must have:
- At least 8 characters
- 1 uppercase letter
- 1 number
- For easy access from your mobile device, download the MyChart app. Select Children’s Health as your health care organization from the MyChart login screen.
You can also access the Patient Portal from any web browser by going to mychart.childrens.com.
- Log in to the Children’s Health Patient Portal account with your username and the password you created.
Children’s Health provides 3 kinds of MyChart accounts:
(for parents and legal guardians)
A proxy account allows a parent or legal guardian full access and control over the account for a child under the age of 18. A child may have more than one person designated as their proxy. Each proxy must have their own Children’s Health MyChart Patient Portal account.
Caregivers are not eligible for proxy accounts for children under the supervision of Child Protective Services.
(for patients age 14-17)
A patient aged 14 to 17 can have a minor account if their parent or legal guardian consents. The minor account and any associated proxy account will have access to the same MyChart features and all of the minor’s personal health records.
A proxy can request a minor account for their child in MyChart by navigating to Menu > Minor Account (14-17) > Parental/Guardian Consent and completing the Parental/Guardian Consent Access to MyChart form.
Children in foster care and their caregivers are not eligible for MyChart accounts.
Adult Patient Account
(for patients age 18+)
A patient 18 years of age or older has their own account, and full access and control over their account. If a parent or legal guardian wishes to have access to their adult child’s account, the child can give proxy access in MyChart by Navigating to Menu > Sharing > Sharing Hub.
To protect the child’s health information, our Health Information Management Department must verify a parent or legal guardian’s identity before giving full proxy access. This may take up to 5 business days. You’ll be notified after logging in when full proxy access has been granted.
Until then, the parent or legal guardian can log in to the Children’s Health Patient Portal to view their child’s upcoming appointments, complete PreCheck-in clinic questionnaires, or review COVID-19 and RSV lab results from an emergency room visit. These can be accessed from the main menu.
When full proxy access is granted, the parent or legal guardian will receive a notification after logging in that they have been given access to their child’s account. The proxy will be asked to review the proxy disclaimer before continuing.
If you are not granted full proxy access within 5 business days of creating your Children’s Health MyChart account, or if you have issues creating your patient portal account, call our Health Information Management Department at 214-456-2503.
Frequently Asked Questions
What if I already have a MyChart Account?
You need a separate MyChart account for each health organization you use.
You can link all of your MyChart accounts in the MyChart app to see all your child’s health information in one place. Select “Link My Accounts” from the MyChart main menu in your child’s profile to get started.
If you already have the MyChart app installed on your mobile device, the easiest way to activate your account is to click the link in the activation message you received by text or email.
Can I activate my account in the MyChart app?
The fastest and easiest way to activate your account is to click the link in the activation message you received by text or email. After you’ve activated your Children’s Health account, you can add Children’s Health to your MyChart Health Organizations and log in with the username and password you set up during activation.
I accidentally clicked the wrong button and declined the Terms & Conditions. How can I activate my account?
If you went through the signup process but declined the Terms and Conditions, you will need to submit a new account request.
I clicked the activation link and the page asks for an activation code. Where do I find that?
If you do not click the link in the activation message within 28 days of receiving it, you will receive a follow-up message that includes a 10-character code. The activation code is a mix of letters and numbers with a dash in the middle. It may be followed by a date.
You will need to copy and paste the activation code from the reminder message to the activation form.
The activation link or code I got doesn’t work. How can I get a new one?
Activation codes are valid for 30 days. If you did not activate your MyChart account within 30 days of receiving the activation message, you will need to request a new code.
How do I add another child to my proxy account?
To add another child to your proxy account, you will need to submit a new Proxy Access Request. You may include multiple children on your request form.
Can I share an account with my child’s other parent(s)?
No, each proxy must have their own account. To add another parent to your child’s account, that parent will need to submit a Proxy Access Request. They may include multiple children on their account request form.
How do I add another parent to my child’s account?
To add another parent to your child’s account, that parent will need to submit a Proxy Access Request. They may include multiple children on their account request form.