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Children’s Health℠ Patient Portal Signup and Activation

Children’s Health℠ Patient Portal Signup and Activation

During your child’s visit you may have received an email or text from Children’s Health with a link to sign up for MyChart, the Children’s Health Patient Portal. Click the link and follow the instructions to set up your Children’s Health Patient Portal username and password. The link expires after 30 days and is no longer valid after the first time you use it.

Note that if you already have a MyChart account for another health organization, you must create a separate Children’s Health MyChart account. You can link your accounts when logged in to MyChart.

MyChart folder icon

Why do I need a Children’s Heath MyChart account?

A Children’s Health MyChart account allows you to view your child’s medical records, message their care team, participate in video appointments and more by logging into the Children’s Health Patient Portal.

Learn more about the Children’s Health Patient Portal and MyChart
Login screens

Phone Directions

  1. Click the link in the text or email.
  2. Create a Children’s Health Patient Portal username and password on the Signup Page.
    Your password must be 8 characters and include 1 uppercase letter and 1 number.
  3. Enter your date of birth (not the patient’s) to confirm your identity.
  4. Download the MyChart app.
  5. Select Children’s Health as your organization from the MyChart Signup Page.
  6. Log into your Children’s Health Patient Portal account using the username and password you created and click the Log in button.

Account Access

Children’s Health provides 3 kinds of MyChart accounts:

  • Proxy Account
    (for parents and legal guardians)

    A proxy account allows a parent or legal guardian full access and control over the account for a child under the age of 18. A child may have more than one person designated as their proxy. Each proxy must have their own Children’s Health MyChart Patient Portal account.

  • Minor Account
    (for patients age 14-17)

    A patient aged 14 to 17 can have a minor account if their parent or legal guardian consents. The minor account and any associated proxy account will have access to the same MyChart features and all of the minor’s personal health records.

    A proxy can request a minor account for their child in MyChart by navigating to Menu > Minor Account (14-17) > Parental/Guardian Consent and completing the Parental/Guardian Consent Access to MyChart form.

  • Adult Patient Account
    (for patients age 18+)

    A patient 18 years of age or older has their own account, and full access and control over their account. If a parent or legal guardian wishes to have access to their adult child’s account, the child can give proxy access in MyChart by Navigating to Menu > Sharing > Sharing Hub.

Note that children under the age of 13 cannot have their own accounts.

To protect the child’s health information, our Health Information Management Department must verify a parent or legal guardian’s identity before giving full proxy access. This may take up to 5 business days. You’ll be notified after logging in when full proxy access has been granted.

Until then, the parent or legal guardian can log in to the Children’s Health Patient Portal to view their child’s upcoming appointments, complete PreCheck-in clinic questionnaires, or review COVID-19 and RSV lab results from an emergency room visit. These can be accessed from the main menu.

When full proxy access is granted, the parent or legal guardian will receive a notification after logging in that they have been given access to their child’s account. The proxy will be asked to review the proxy disclaimer before continuing.


Need Help?

If you are not granted full proxy access within 5 business days of creating your Children’s Health MyChart account, or if you have issues creating your patient portal account, call our Health Information Management Department at 214-456-2503.