Our COVID-19 Visitor Restrictions and Safety MeasuresUpdated November 8, 2022 at 9:00 a.m.
In early 2020 when COVID-19 first emerged, we engaged in a comprehensive, sweeping effort to keep our patient families, team members and community safe. Our every action has been designed to protect all those inside and outside of our facilities.
Today, we remain committed to following all safety protocols recommended by local, state, and federal health authorities, including our own experts and the CDC.
Here’s what else we’re doing to keep you safe:
- Visitor restrictions: Only one of two designated caregivers, 18 years or older, may visit a patient with COVID-19 at a time.
- Clergy visitation: Children’s Health provides Chaplain services 24 hours a day to support our patients and their loved ones. Should a patient family wish to request a visit from the clergy of their particular faith community, this request can be made by contacting the unit Chaplain or Spiritual Care team. Arrangements for visits are made by the Chaplain in consultation with the patient family. All outside clergy visits follow the visitor guidelines established by Children’s Health.
Additional Safety Measures
- Masks: Face masks continue to be required in our Emergency Department and during direct patient care on both the Dallas and Plano campuses and offsite locations. Masks may also be required in certain high-risk clinic settings. Masks are optional in all other inpatient and ambulatory areas.
- Contactless Check-in: We have initiated a contactless check in process using the MyChart app. Quickly and easily register here.
- Social distancing: Signage and changes to our waiting areas, dining spaces and common areas help facilitate a safe distance of approximately 6 feet.
- Virtual Visits: We have expanded our Virtual Visit capabilities across our specialties and for both urgent care and behavioral health needs.
- Vaccinated Staff: Children’s Health is requiring all team members, providers, volunteers, students/trainees, as well as vendors and contractors receive the COVID-19 vaccine and be fully vaccinated.
Thank you for your patience as we continue to do all we can to make life better for children and protect our patient families. It is what we’ve done for more than 100 years and what you can rely on us to continue doing.