School-Based Telehealth

Our commitment to keeping you safe

We have never taken for granted the sacred trust you place in us to care for your child, and today we are more grateful than ever for that privilege. To learn about all the ways we are working to keep you, your family and our team members safe, visit our COVID-19 updates page.

School-Based Telehealth

Brought to you by Children's Health℠ Virtual Care

Using the latest in health care technology to deliver expert, convenient care for you and your child

If your child is at school or at home and becomes ill, getting them diagnosed and treated quickly is your number-one priority. However, we understand that it can sometimes be difficult to suddenly leave work or other responsibilities to schedule a pediatrician’s appointment, pick up your child from school and take them to the doctor.

That’s why we’re pleased to offer School-Based Telehealth and Telehealth at Home. Whether your child is at school, or learning virtually at home, your child can be connected with a physician or nurse practitioner at Children’s Health through innovative video technology. Your child can be diagnosed and have prescriptions sent to your pharmacy, all without leaving school, home or you leaving work – in most cases. It’s a convenient option for expert care.

Enroll now

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Customer service

844-483-5363

 

*Enrollment available at participating schools only.

Conditions We Treat

  • Asthma
  • Allergies
  • Cough
  • Cold
  • Flu
  • Earaches
  • Fever
  • Head lice
  • Headaches
  • Pink eye
  • Rashes 
  • Skin irritations
  • Sore throat

WATCHthe video

WATCHthe video

Trusted pediatric care, right from the school nurse's office

Program Success

Since 2014, our School-Based Telehealth program has:

  • Provided more than 12,000 virtual health visits for students
  • Expanded into 100+ schools, 25 school districts
  • Achieved a 94% satisfaction rate from parents

How School-Based Telehealth works

If your child is enrolled in School-Based Telehealth and gets sick at school:

  1. The school nurse will determine if a Children’s Health provider is needed to diagnose your child, based on certain guidelines.
  2. You will be contacted with appointment information and invited to participate by phone.
  3. An appointment will be set up with the Children’s Health provider.
  4. The school nurse will connect your child with the Children’s Health provider using video technology.
  5. The school nurse and Children’s Health provider will conduct an exam.
  6. If necessary, the Children’s Health provider will call in a prescription to your chosen pharmacy.
  7. Children’s Health will send an after-visit summary to you and your child’s primary care pediatrician to continue treatment as necessary.

Frequently Asked Questions (FAQ)

Note that you’ll need to submit a new form at the beginning of each school year to re-enroll.

How Telehealth at Home works

If your child is enrolled in Telehealth at Home and gets sick:

  1. Download our Virtual Visit app to complete enrollment
  2. Call 844-TELEMED, option 1 to schedule an appointment.
  3. Videoconference with a provider right from your smartphone, tablet or computer.
  4. The provider will call in a prescription to your chosen pharmacy if necessary.
  5. An after-visit summary will be provided to the parent.

Frequently Asked Questions (FAQ)

Available on the Apple app storeAndroid App on Google Play

School districts with School-Based Telehealth:

  • Allen
  • Aubrey
  • Bonham 
  • Carrollton / Farmer's Branch
  • Celina
  • Cumby
  • Dallas
  • Denison
  • Denton
  • Ector
  • Elkhart
  • Frisco
  • Grand Prairie
  • Gunter
  • Irving
  • Lancaster
  • McKinney
  • Plano
  • Prosper
  • Richardson
  • Rockwall
  • Sherman
  • St. Philip's Community Center
  • Terrell
  • Uplift Education
  • Wylie

To find out if your school is participating in School-Based Telehealth, ask your school nurse.

Commercial Insurance or Medicaid

Our experienced staff will bill your insurance for you, including private or Medicaid/CHIP. With Medicaid, your visit will be completely covered. 

No Insurance

No problem! We’ll send you an invoice of no more than $50 after your child’s visit. Discounts may be available when you pay at the time of visit.

If you have questions concerning billing, please call 844-483-5363, option 1.

Meet the Care Team