Telehealth at Home FAQ

If your child is remote learning and becomes ill, you can get them care from the comfort of home right from a mobile device, using Telehealth at Home through Virtual Visit by Children’s Health Virtual Care. Find answers to frequent questions below.

  • What is School Telehealth at Home?

    School Telehealth at Home uses video technology to connect your child to a doctor or nurse practitioner at Children’s Health. It is a quick, convenient and secure way to see a health care provider using your smartphone, tablet or computer. You can have a virtual appointment from the comfort of your home

  • How do I enroll my child?

    Visit childrens.com/schools to enroll online. Parents can also complete consents within the Virtual Visit app prior to the start of the visit.

  • Do I need to re-enroll my child each year?

    Yes. A new form must be submitted at the beginning of each school year.

  • Do you share the information with my child’s primary care pediatrician?

    An After-Visit Summary can be provided to you and your child’s primary care pediatrician to continue treatment as necessary.

  • Is there a cost?

    If you have commercial insurance or Medicaid, Children’s Health will collect and verify your insurance benefits. If you don’t have insurance, we will send you an invoice of no more than $50 after your child’s visit. There are also discounts available when you pay at time of visit. If you have questions concerning billing, please call (844)-4TELEMED, Option 1.

  • How does it work?

    Your child can be treated from the comfort of your home using your smartphone, tablet, or computer. Please follow the steps below to request an appointment:

    1. Download our Virtual Visit app
    2. Complete your account enrollment
    3. Call 844-4TELEMED, Option 1 to schedule an appointment
    4. Scheduler will collect any necessary information and set up your appointment with a Children’s Health Provider.
    5. Videoconference with a Provider right from your smartphone, tablet, or computer.
    6. The provider will call in a prescription to your chosen pharmacy if necessary.
    7. An After-Visit Summary will be provided to the parent.*
    *Children’s Health uses MyChart®, a web-based medical records system. This provides a way for parents to view information about a Telehealth visit online. Please visit childrens.com/mychart for more information.

  • What are the program hours?

    School Telehealth at home visits can be scheduled between the hours of 8 a.m. – 5 p.m.

    Visit childrens.com/schools, or call 844-4TELEMED, Option 1 for more information. This program follows all school district policies

  • How do I download Virtual Visit?

    Visit childrens.com/virtualvisit for FAQ’s, videos and other resources

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