FAQs

  • I am a community-based specialty provider. How do I know whether I need to enter infusion orders for my patient via Epic or if I need to access infusion orders via Children’s website?

    • If you have full access to Children’s Health version of Epic you will need to enter infusion orders via Epic.
    • If you have access to Epic via EpiCareLink, you will need to visit Children’s website for the list of approved therapy plans and the referral process.

  • I need help understanding the SPU ordering process. Who should I contact?

    • For general questions about scheduling, please contact the Plano SPU clinic at 469-303-4400
    • For specific questions about how to access and utilize infusion orders, please contact 214-867-1999

  • What should I tell my patients to expect once the therapy plan order has been placed?

    • Once a referral to SPU clinic has been made, families are generally contacted within 2-3 business days to set up the infusion appointment. In general, appointments are scheduled 2-3 weeks out.

  • My patient has had a positive COVID test in the past. Can they come to the Special Procedures Unit for their infusion?

    • Please note any infectious disease status on the referral form. Our team will follow up with Infection Prevention to determine next steps and will contact you once a plan has been made.

  • I would like to talk to one of the nurses in the SPU clinic about an upcoming patient appointment. How do I contact them?

    • If you have a specific patient concern, please contact the SPU clinic at 469-303-4400
    • For our anxious patients, we do have child life staff available in clinic to assist with support for patients during IV starts.

  • Once a referral is placed, how long does the prior authorization process usually take?

    • The prior authorization process generally takes 2-3 weeks.

  • What is the address and phone number of the SPU clinic?

    • Children’s Health Plano, 7601 Preston Rd, Suite P2300, Plano, TX 75024. 469-303-4400

  • The type of infusion order that I have placed in the past is different than what is available on the list of infusion orders. What are my next steps?

    • Please contact our Special Procedures Unit support team at 214-867-1999

  • The SPU clinic will draw my patient’s labs. How will I get those results?

    • Community based specialty physicians can access lab results by visiting https://physicianportal.childrens.com/registration/ and completing the portal registration.

    • The SPU nursing team is not responsible for managing or notifying referring providers of lab results unless they are a condition of treatment within the infusion orders.

  • My patient is starting a new drug. Who will handle patient education?

    • It is our expectation that the referring provider office will provide any necessary education and follow up for patients receiving special procedure infusions.
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