Skip to main content Skip to navigation Skip to navigation
  • 844-4CHILDRENS (844-424-4537) 844-424-4537
  • Patient Login (MyChart) Visit our MyChart Guide to learn more about how to create and use your MyChart account.
  • Employee and Provider Login
  • Pay My Bill
  • Careers
  • Donate Now
Visit the home page

No disponible en español

  • Home
  • Treatment
  • Patient Families
  • Visitors
  • Provider Resources
  • Research and Innovation
  • Health and Community Resources
  • Donate or Volunteer
Visit the home page
Call children's health Access medical records by logging in to MyChart Find Bill Pay options here Find Children's Health Locations Find Children's Health Doctors
  • Home
  • Treatment
    • Treatment Home
    • Departments and Programs
    • Conditions and Treatments
    • Preventative Care and Immunizations
    • Primary Care
      • Primary Care
      • Primary Care Home
      • When to See a Primary Care Physician
      • New Patient Information
      • Preparing for Your Appointment
    • Urgent Care
    • Emergency and Trauma Care
    • Outpatient Pharmacies
    • Specialty Pharmacy
    • Remote Patient Monitoring
    • Rehabilitation and Therapy Services
      • Rehabilitation and Therapy Services
      • Rehabilitation and Therapy Services Home
      • Integrated Therapy
    • Virtual Care
      • Virtual Care
      • Virtual Care Home
      • School-Based Programs
      • Virtual Visit
      • Virtual Visit Specialty Clinics
    • Find a Doctor or Provider
    • Find a Location
    • Request an Appointment
    • US News and World Report 2022 - 2023 Ranking

      Proud to be ranked in all 10 pediatric specialties the last five years.

  • Patient Families
    • Patient Families Home
    • Resources for Your Child
      • Resources for Your Child
      • Resources for Your Child Home
      • School Services
      • Transitioning to Adult Care
      • Activities for Kids
      • Child life
    • Parent Resources
      • Parent Resources
      • Parent Resources Home
      • Language and Interpreter Services
      • Hospital Guide
      • Social Work
      • Family Resource Library
      • Medical Records Request
      • MyChart Guide
      • MyChart Bedside
      • Preparing for Your Visit or Stay at Children's
      • Spiritual Care and Education
      • Mobile App
      • Family Advisory Network
    • Travel and Lodging
      • Travel and Lodging
      • Travel and Lodging Home
      • Patient Family Lodging
      • Public Transportation
    • Diversity and Inclusion
    • Billing and Insurance
      • Billing and Insurance
      • Billing and Insurance Home
      • Pay My Bill
      • Family Guide to Billing
      • Billing Dictionary
      • Financial Assistance and Support
      • Common Billing Questions
      • For Patients with Insurance
      • Your Rights and Protections Against Surprise Medical Bills
      • Cost Estimates
    • Write a Review
    • Weather Updates
  • Visitors
    • Visitors Home
    • Policies and Procedures
      • Policies and Procedures
      • Policies and Procedures Home
      • Contacting a Patient
      • Visiting Hours and Policies
    • Hospital Guide
      • Hospital Guide
      • Hospital Guide Home
      • ATM Locations
      • Dining and Food Services
      • Gift Shops and Retail
      • Courtyard
      • Wheelchair and Disability Accessibility
      • Parking
      • WiFi and Internet Access
      • Frequently Asked Questions
      • Guest Relations
      • Amazon Hub Lockers
    • Amazon Lockers Logo with Lockers

      Children’s Health is proud to become the first pediatric health system in the country to offer Amazon Lockers, self-service kiosks that allow you to pick up your Amazon packages when and where you need them most – 24 hours a day, seven days a week. Learn more about Amazon Lockers.

  • Provider Resources
    • Provider Resources Home
    • Refer a Patient
      • Refer a Patient
      • Refer a Patient Home
      • Direct Admit
      • Request Transportation
      • Contact my Provider Liaison
      • Email Sign up Provider Newsletter
      • Login to Provider Portal
      • Provider Tools
      • Infusion Therapy Referrals
    • Education and Training
      • Education and Training
      • Education and Training Home
      • Fellowship and Subspecialty Training Programs
      • Pediatric Residency
      • Administrative Residency
      • Vizient/AACN Nurse Residency
      • Continuing Education
      • Pharmacy Residency
      • Clinical Pastoral Education
      • Child Life and Music Therapy Training Opportunities
      • Pediatric Emergency Services Network
      • Student Affiliations
      • Student Internships
      • Pediatric Advanced Life Support (PALS)
      • Scholarships
      • Andrews Physical Therapy Residency
      • Community Partner
    • Medical Staff Services
    • Nursing Services
      • Nursing Services
      • Nursing Services Home
      • Our Nurses
      • Our Nursing Model
      • Nursing Annual Report
      • Nursing Transition to Practice Programs
  • Research and Innovation
    • Research and Innovation Home
    • Clinical Trials
      • Clinical Trials
      • Clinical Trials Home
      • Research FAQs
      • Why is Research Important?
      • Research Glossary
      • Pediatric Clinical Trials & Experimental Medication
    • Research Focus Areas
      • Research Focus Areas
      • Research Focus Areas Home
      • Cardiology
      • Endocrinology
      • Gastroenterology
      • General Surgery
      • Hematology & Oncology
      • Neonatal/Perinatal
      • Nephrology
      • Neurology/Neurosurgery
      • Pulmonology
      • Urology
    • Publications
    • Research Library
    • Innovation
      • Innovation
      • Innovation Home
      • PEDS Score
      • Hackathons
      • Telemedicine
      • Center for Clinical Simulation
      • Mobile Resources
  • Health and Community Resources
    • Health and Community Resources Home
    • Health & Wellness Library
    • Community Resources
      • Community Resources
      • Community Resources Home
      • Family Education
      • School-Based Partnerships and Programs
      • Children’s Health Care Network
      • Resources for Transgender Youth and Their Families
    • DFW Children's Health Assessment
      • DFW Children's Health Assessment
      • DFW Children's Health Assessment Home
      • Beyond ABC Symposium
    • Podcasts
    • Expansion Projects
    • Girl with a wrapped wrist

      When to take your child to an urgent care vs. the emergency room. Learn more.

  • Donate or Volunteer
    • Donate or Volunteer Home
    • Volunteer
      • Volunteer
      • Volunteer Home
      • Adult Volunteer Program
      • Student Volunteer Program
      • Volunteer Dogs
      • Group Service Projects and Events
    • Donate
      • Donate
      • Donate Home
      • Donate Items
      • Make a Financial Gift
      • Handcrafted Items
    • Share Your Story
{}
Virtual Visit FAQs
  • Treatments
  • Virtual Care
  • Virtual Visit
  • Virtual Visit FAQs

Virtual Visit FAQs

  • What is a virtual visit?

    It’s a more convenient way to see a health care provider. Consults are available from the comfort of your home or virtually anywhere you go.

  • Who can receive services through virtual visit?

    Anyone can be seen through Virtual Visit. A parent or legal guardian must be present for someone under 18 to be seen. 

  • Why should I use it?

    We understand it can be difficult to see your health care provider quickly, and it’s hard to drop everything to go to an office visit. When you need health care, it’s important to see a provider face-to-face as quickly as possible. Our providers can see you quickly.

  • Do I need an appointment?

    Use our app or web portal to videoconference with a provider. Urgent care appointments are available 24/7 while you will need to find a convenient time slot for a behavioral health care appointment.

  • When can I see a provider?

    Download our app for Apple  or Android or sign up on our web portal to see a provider from your smartphone, tablet or computer.

  • How do I download the app?

    Downloading the Virtual Visit app is easy. Click here to watch the step-by-step demonstration.

  • How do I login to the app?

    Logging in to the Virtual Visit app is easy. Click here to learn how to log into the app.

  • How do I sign into my scheduled appointment?

    • English
    • Spanish
  • Will the provider have access to my medical records?

    You can easily upload your medical records to the Virtual Visit app to give your provider access to your medical history. 

  • Can a health care provider diagnose my condition through a virtual visit?

    During your consultation, a Virtual Visit provider will determine if a diagnosis is possible or if you need further examination (tests, specialty visit, etc.) just like an in-office visit.

  • When should I not use virtual visit?

    If you have a medical emergency, call 911. Virtual Visit is not for serious or life-threatening conditions.

  • Can a health care provider diagnose my condition through a virtual visit?

    During your consultation, a Virtual Visit provider will determine if a diagnosis is possible or if you need further examination (tests, specialty visit, etc.) just like an in-office visit.

  • Will I be charged if the provider is unable to treat me?

    If a provider is unable to treat you, you will not be charged, and they will refer you for further testing.

  • Can my provider prescribe medication over a virtual visit?

    Yes. Prescriptions are written at the discretion of your provider. Some medications can’t be prescribed virtually. Prescriptions are based on symptoms and your provider’s ability to evaluate your condition over the web. For questions about prescriptions, please call 888-982-7956.

  • Is virtual visit secure?

    We provide a private, secure, HIPAA-compliant tool that allows you to safely and confidentially consult with a health care provider virtually.

  • Who do I contact if I have questions after my virtual visit?

    If you have questions before or after your visit, please contact our 24/7 customer support team at 855-269-3557. For questions about prescriptions, please call 888-982-7956.

Share:
f21aa8b9-aff8-4910-9ca4-b2ea659a2d4b

Virtual Visit

See how to sign into your scheduled appointment English Spanish
  • Virtual Visit Urgent Care
  • Virtual Visit Behavioral Health
  • Virtual Visit FAQs
  • Virtual Visit Specialty Clinic Directory
Follow Children's Health on social media
Facebook Twitter Instagram YouTube Linked In
Subscribe to our email newsletter
1935 Medical District Drive Dallas, Texas 75235 844-4CHILDRENS 844-424-4537
  • Why Children's Health
  • About Us
  • Diversity and Inclusion
  • Our Difference
  • Our People
  • Sustainability Program
  • Working at Children's Health
  • Careers
  • Employee Resources
  • Billing and Insurance
  • Cost Estimates
  • Policies and Procedures
  • Patient Rights and Responsibilities
  • Notice of Privacy Practices
  • Terms of Use
  • Quality and Safety
  • Complaint Resolution
  • International Patient Services
  • CHNA Report
  • Supplier Portal
  • Media Toolkit
  • Newsroom
  • Gain template information in the Brand Center
  • Shop Children's Health
  • Contact Us
  • Sitemap
  • Accessibility
Badge: Institutional member - Children's Hospital Association

© 2022 Children's Health. All rights reserved.