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Virtual Visit FAQs

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  • What is Virtual Visit?

    It’s a more convenient way to see a health care provider. Consults are available from the comfort of your home or virtually anywhere you go.

  • Why should I use it?

    We understand it can be difficult to see your health care provider quickly, and it’s hard to drop everything to go to an office visit. When you feel sick, it’s important to see a provider face to face as quickly as possible. Our providers can see you right away.

  • What is the Virtual Visit kiosk?

    Our Virtual Visit Kiosk is outfitted with a full suite of diagnostic equipment for you to be easily evaluated and treated virtually by a health care provider. A medical assistant will be in person at the kiosk to help sanitize the kiosk, create accounts, answer questions and assist with equipment.

  • Do I need an appointment?

    No. Simply use our app, web portal or Virtual Visit Kiosk at Dougherty’s Pharmacy to videoconference with a provider.

  • When can I see a provider on the app?

    Download our app or sign up on our web portal to see a provider from your smartphone, tablet or computer twenty-four hours a day, seven days a week.

  • When should I not use Virtual Visit?

    If you have a medical emergency, call 911. Virtual Visit is not for serious or life-threatening conditions.

  • Can a health care provider diagnose my condition through a Virtual Visit?

    Yes. During your consultation, a Virtual Visit provider will determine if a diagnosis is possible or if you need further examination (tests, specialty visit, etc.) just like an in-office visit.

  • Can my provider prescribe medication through a Virtual Visit?

    Yes. Prescriptions are written at the discretion of your provider. Some medications can’t be prescribed virtually. Prescriptions are based on symptoms and your provider’s ability to evaluate your condition over the web.If you have questions about your prescriptions, please call our Pharmacy Rx Hotline at 888-982-7956.

  • Is Virtual Visit secure?

    We provide a private, secure, HIPAA-compliant tool that allows you to safely and confidentially consult with a health care provider virtually. Our kiosk also comes complete with noise-canceling features and a sliding privacy door.

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