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Clinic FAQS


How do I schedule an appointment?

If your child’s insurance requires him/her to have a referral to see a specialist, your child’s PCP will need to send a referral to our clinic. You will receive a phone call to schedule your child’s first visit.

What are your office hours?

The office is open from 7:30 a.m. - 4 p.m. Monday-Friday.

Who needs to come to the appointment?

A parent/legal guardian and the child must be at the appointment. Children under the age of 18 may not be seen without a parent/legal guardian.

What do I need to bring to the appointment?

  • Insurance card, if applicable
  • Driver’s license of parent/legal guardian
  • Co-payment
  • Your child's pediatrician or primary care physician contact information
  • Your child’s pharmacy name, address, and telephone number
  • Any films or imaging previously completed (if not already sent to the clinic)

How do I pay for my child's visit?

We accept cash, check and credit cards, as well as most insurance plans and Medicaid.

Do you accept out-of-state and out-of-network insurance?

Yes, although your insurance may not include us in their coverage.

Will my primary care doctor be notified about my child's visit?

Yes, after every visit we send a clinic letter to your child's primary care physician, detailing the appointment and recommendations for treatment and follow-up.

What if I need to cancel or change my appointment?

As a courtesy to our staff and other patients, please notify us as soon as possible at 214-456-8131 if you need to cancel or change your appointment.

How do I refill a prescription?

Please call 214-456-8131 during business hours (7:30 AM – 4:00 PM) or send a message through MyChart and your prescription will be sent to your pharmacy if appropriate. Please allow 1-2 business days for someone to contact you about refilling the medication.

Please be aware that if you have not been seen in our clinic in an extended period of time, you may need to schedule an appointment to be seen before refills will be ordered.

Who do I contact in an emergency?

Please call 911 or go to an emergency room/urgent care center for assistance after hours.


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