Children’s Health℠ Pediatric Group is here to make life better for children. The physicians who practice at Children’s Health and nurse practitioners will diagnose your child, coordinate care and help your child avoid getting sick in the first place. And if your child needs more advanced care, we’re here to connect you with the right specialist.
We recommended children see their pediatricians for routine check-ups and vaccines. After 36 months, your child should be seen annually. Please try to schedule your routine appointments at least 2 weeks prior to the desired appointment date.
Sick visits are scheduled on a first-come, first-served basis. If your child is sick, we will do our best to have your child’s PCP accommodate your child that same day, or as medically necessary.
If you are planning your first visit to a Children’s Health Pediatric Group office, keep in mind these helpful tips to make your visit go smoothly:
Arriving early to your appointment allows sufficient time for us to verify insurance coverage while you complete any necessary paperwork and update your child’s information. New patients are asked to arrive 30 minutes prior to their appointment and existing patients are asked to arrive 15 minutes prior to their appointment. Please keep in mind that your insurance company requires that data be updated prior to each visit. If your insurance information is not updated, your claim may be denied, leaving you responsible for the payment.
Every effort is made to treat patients at their scheduled appointment time. There are, however, times when our schedule is delayed due to unforeseen treatments and/or urgent situations. We apologize in advance for any inconvenience if this occurs during your visit to our clinic. We will provide the same level of service if your child is in need of immediate care.
If you are a new patient visiting Children's Health Pediatric Group, please take a moment to print and fill out the New Patient Forms below.
To learn more about our practice, please read the following information:
For more information about your rights as a patient, please read the following:
Please help us stay on time by arriving early to your child’s appointment. If you arrive late to your scheduled appointment, you may be asked to reschedule, as it causes other patients to wait beyond their scheduled appointment time. Late arrivals will only be seen with prior physician approval and may be asked to wait until the next available appointment time, or reschedule for another day.
Missed Appointments: We understand that problems may arise that prevent you from making your appointment. However, we ask that you notify our office 24 hours in advance if you need to cancel or reschedule the appointment. This allows us the opportunity to offer the appointment time to other individuals in need of medical care. Failure to cancel or reschedule in advance, or present at the time of the appointment, will result in a no-show.
After 3 no-shows, we may ask you to transfer your care to another provider.
During Business Hours: If you need to get in contact with your child’s physician, you can leave a message for their medical assistant during normal office hours. Every effort will be made to return your phone call the same day. Messages received after 3 p.m. may not be returned until the next business day.
After Hours: If you are in need of urgent medical advice or you need to page the on-call provider, please call the MyChildren’s After-hours Nurse Advice Line TOLL FREE at 855-774-6425 when the clinic is closed. Please note that this number is not for routine calls such as scheduling appointments, medication refills or other non-urgent matters.
You will need to stop by our office to complete a medical release form in order to obtain any of your child’s records. You will be required to provide a valid ID at the time of the request. There is a $25 fee for medical records. If you plan on moving to a new location and will need your records to be transferred, you can have your physician request your child’s medical records from our office at no charge.
Immunization records are provided at no charge to the patient. A release form must be completed in our office before we can release these records.
Children’s Health℠ has more than 50 subspecialty departments and programs children through more than 677,000 patient encounters annually. Children’s Health has the first pediatric hospital in Dallas designated as a Level I Trauma Center.