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MyChart

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An easy way to help you focus on what’s really important

Thanks for trusting Children’s Health℠ with your child’s health care needs. From appointments and follow-up visits to insurance and billing, there’s so much to take care of, including your child. 

That’s why we offer MyChart, our online health records system that helps you manage your child’s care, freeing you up to spend time doing what matters most to you. MyChart can be accessed in English and Spanish, both online and via the free smartphone app. 

Through MyChart, you can quickly and easily:

  • Secure message with your child's care team
  • Request and view medical records
  • View appointments
  • Request prescription refills
  • Access test results
  • Pay bills online

Registration is as easy as 1-2-3!

  1. Click the button below.
  2. Fill out and submit the MyChart registration form.
  3. Children’s Health will contact you with an account activation code. You’re all set!

Complete MyChart Profile

Download the MyChart App for on-the-go access

MyChart offers a free online app for your mobile phone, which you can download once you've registered for a MyChart account; initial registration cannot be completed from within the app.

The MyChart Mobile app contains many of the features that are available in the full Web-based version, including test results, messaging, appointment information, and a health summary.

 

To get the app, just download the MyChart Mobile app from the Apple App Store or MyChart for Android Market.  It can be used on your Apple iPhone®, iPad touch® or Android Phone or TouchPad.

Once you download MyChart Mobile, choose Children’s Health℠ from the Provider List and use the same MyChart ID and password you use on www.childrens.com/mychart.

 

MyChart FAQ's

Enrollment Questions

Enrollment Questions

What is MyChart?
MyChart is the online health records system Children’s Health offers our patient families. Available in both English and Spanish, MyChart provides a comprehensive digital dashboard of your child’s health care needs. From the convenience of your personal computer or mobile device, you can: 

  • Securely message with your child's care team
  • Request and view medical records
  • View appointments
  • Request prescription refills
  • Access test results
  • Pay bills online

Is there a fee to use MyChart?
No, MyChart is a free service offered to our patients. 

How do I sign up?
Fill out and submit this registration form on the Children’s Health MyChart portal. Our Health Information Management team will review and verify your information, and email you an activation code within seven days of your request.

Who do I contact if I have further questions?
You may call our MyChart Patient Support Line at 866-499-2742.

Your Medical Record

Your Medical Record

When can I see my test results in MyChart?
Most test results are released to your MyChart account, generally within one to 12 days.

Why are certain test results not shared electronically via MyChart?
Your provider is able to determine which types of test results are able to be accessed through MyChart. Tests of a very sensitive nature are not released to MyChart.
 
If some of my health information on MyChart is not correct, what should I do?
Your MyChart information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

If I send a message to my doctor or nurse, when can I expect a reply?
You will generally receive an answer within one to three business days. Please note that MyChart should not be used for urgent situations. As always, dial 911 if it is an emergency. 

MyChart for My Family

MyChart for My Family

Can I view a family member's health record in MyChart?
Yes, you can. This is called proxy access and allows a parent (or guardian) to log in to their personal Children’s Health MyChart account, and then connect to information regarding their family member.

Can my spouse and I share one MyChart account?
No, due to the sensitive nature of medical information, each adult must request and establish their own MyChart account by filling out and submitting this registration form on the Children’s Health MyChart portal. Our Health Information Management team will review and verify your information, and email you an activation code within seven days of your request.

After I Have Enrolled

After I Have Enrolled

I forgot my password. What should I do?
You may contact our MyChart Patient Support Line at 866-499-2742 to request a new, secure password. You may also click the "Forgot Password/Account Reset" link on the sign-in page to reset your password online.
 
Can you send me a new activation code as I have lost it, let it expire or did not receive it?
Contact the MyChart Patient Support Line at 866-499-2742 and after we verify your information, a new activation code will be sent to you via email. 
 
My activation code does not work, what should I do?
For your security, your activation code expires after 30 days and is no longer valid after the first time you use it. If you still have problems, you can call our MyChart Patient Support Line at 866-499-2742.

Where can I update my personal information (e.g., home address, e-mail or password)?
Log in to MyChart and from the left menu, go to the Preferences section and select the appropriate option.

Technical Questions

Technical Questions

How is MyChart secure?
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.
 
What is your Privacy Policy?
MyChart is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given to your health records and will never be sold or leased by MyChart.
 
I was logged out of MyChart, what happened?
We aim to protect your privacy and security of your information. While logged in to MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

What do I need to use MyChart?
You only need access to the Internet and an up-to-date browser (such as Internet Explorer or Safari).

MyChart Bill Pay

MyChart Bill Pay

What is MyChart Billing?
Depending on your level of access, MyChart Billing allows you to view current open accounts, previous statement information and previous payments, and make payments.

Where can I view my billing information? 
When logged in to your personal Children’s Health MyChart account, you can view billing details by clicking the Billing tab, which is visible from the Welcome page. From there, select “Billing Acct Summary.” When using the MyChart mobile app, you may need to swipe to the next page to find the billing feature icon.

Can I see billing information for my child's account?
If you are the guarantor for your child and have an active Children’s Health MyChart account that is linked to your child’s account, you can view your child's billing information. If you need to link your account to your child’s account, call Health Information Management at 214-456-2509

Who else can see billing information for my child’s account? 
Only the guarantor (the person financially responsible for an account) can see billing information, provided the Children’s Health MyChart accounts are linked. Guarantors can view all billing information for any patients associated with their accounts. Individuals who only have clinical proxy access cannot see billing information. 

Can I pay my bill online?
As is the case with viewing billing information, the ability to pay a bill depends on your level of access. If you have the appropriate level of access, you can pay your bill online and receive a confirmation number sent directly to your MyChart message center.

How do I pay my bill within MyChart?
If you have appropriate access, you can pay your bill by logging in to your MyChart account and navigating to your statement. To do this:

  • Select the Billing tab.
  • Click the Billing Acct Summary option.
  • If you have an outstanding balance, you can click the “Pay” button next to the bill(s) you want to pay. 

I’d like to pay a bill but I’m not the patient’s guarantor. Can I still pay the bill?
Because the MyChart bill pay system is directly linked to the patient’s electronic medical record, only the person listed as the guarantor may use MyChart to pay that patient’s bill. If you are not the guarantor, you can utilize our other online bill pay system, providing you have the physical bill and are paying it within 30 days of bill’s printed date. If this is not the case, please call Patient Financial Services at 866-772-0071 to discuss your options.

Why can't I see a balance?
If the account is in a closed status, paid in full or qualifies for a billing hold, it will not appear in MyChart. For questions regarding an account that you are unable to view in MyChart, please contact Patient Financial Services at 866-772-0071.

Will I receive notifications or reminders for my billing information? 
Yes. Notifications are sent when you make a payment or receive a new statement or billing letter. 

Can I schedule recurring payments? 
No, this functionality is not yet available in MyChart. 

Can I pay all my Children’s Health bills via my MyChart account? 
No, only select Children’s Health invoices are configured for online bill payment through MyChart. For more information on identifying and paying your bill, visit our Pay My Bill page. 

Is my credit card information secure? 
Yes. Children’s Health follows PCI-DDS certification requirements and ensures that all credit card data is encrypted and secure. 

How can I get an itemized bill for my insurance company or health savings account?
Please contact Patient Financial Services at 866-772-0071.