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Frequently Asked Questions FAQs


By your side… For 100 years, the mission of Children’s Health℠ has been to make life better for children. Our beginnings in 1913 were humble, but our vision even then was big. Today, our team takes great pride in being the eighth-largest pediatric health care provider in the country, and the only academically affiliated pediatric hospital in the area. 

Where is Children’s Health Located?

Today, with a full range of pediatric health, wellness, and acute care services across multiple locations we are offering more services to more children in more places than ever before. Click here for a complete list of locations.

For directions please contact us at 844-4CHILDRENS or Google Maps can assist you with directions.  For information about bus and rail routes contact the DART or TRE customer information line at 214-979-1111.

Hospital and Visiting Hours

  • The hospital is open 24 hours a day 365 days a year. 
  • Visiting hours for all units, including the Intensive Care Unit (ICU) are from 8:00 am – 9:00 pm seven days a week.
  • For information about outpatient office hours please call 844-4CHILDRENS.

Visiting Patients

  • For patient information please stop by the concierge desks or contact Children’s Health at 844-4CHILDRENS.
  • Gifts are allowed except for potted plants and latex balloons.
  • Only four visitors are allowed in a patient’s room at a time.  Children under the age of five are not allowed in patient care units. 
  • Food is allowed on the patient floors except for the Intensive Care Unit (ICU) and the surgery waiting room.


Where do I park? How much is parking?

For your convenience we offer valet and self-parking.  Click here for parking locations, cost, and hours. 

Shuttle Service

Does Children’s provide a shuttle service around the Dallas campus?

Yes.  Shuttle services are provided the following destinations:

For information about departure times and routes please stop by any concierge desk or call us at 844-4CHILDRENS.


Where can I take my child for immunizations?


How do I make an appointment?

Appointments can be requested online or by calling 844-4CHILDRENS.  You may also use MyChart to schedule any follow up appointments with your child’s provider. 

When/where is my child’s appointment?

For appointment information please call us at 844-4CHILDRENS or sign in to your MyChart account.

Where do I park? How much is parking?

For your convenience we offer valet and self-parking.  Click here for parking locations, cost, and hours. 

Where can I get a medical excuse for school or work?

Please follow up with your provider’s office.  They can provide you with a letter.  You can also print a letter by signing into MyChart

Are wagons or wheelchairs available for me to use?

Yes.  Please stop by any concierge desk to borrow a wagon or wheelchair.

Insurance and Billing

Does Children’s accept my insurance?

For more information about insurance plans accepted by Children's Health contact our Admitting office at 214-456-2190.

How do I pay my bill?

For your convenience you can pay your bill(s) on line here or you can come in person to the Admitting office location on the first floor of the hospital.  If you have questions, please contact us at 866-772-0071 or via email at patientbilling@childrens.com.

Can I apply for Medicaid at Children’s?

Yes, if you have received a bill from Children’s or your child has an upcoming appointment.  Otherwise, to obtain more information about your local Medicaid office contact the Texas Health and Human Services Commission help line at 800-252-8263

My child does not have medical insurance or Medicaid; can I still bring my child to Children’s Emergency Department?

Yes, by law, we do not deny care to anyone.


What is MyChart?

MyChart is another tool offered at Children’s Health.  With MyChart you can access portions of your child’s medical records, appointment information, test results, request prescription refills, and message your child’s provider. 

Wi-Fi and Computer Access

Does Children’s offer Wi-Fi?

Yes.  Free Wi-Fi access is available throughout the hospital.

Does Children’s have a computer that I can use?

Yes.  Please visit the Family Resource Library or contact us at 214-456-0222 for locations and hours

Medical Records

How can I get a copy of my child’s medical records?

Online: Obtaining Medical Records
Dallas – 214-456-2509
Plano – 469-303-2509


Where are the closest pharmacies located?

Children’s Medical Center Dallas
1st floor Building B
Monday – Friday – 9:00 am – 6:00 pm
Saturday – Sunday – 12:00 pm – 4:00 pm

3208 Cedar Springs Road
Dallas, Texas 75219
Open 24 hours a day

Car Seats

Does Children’s Health offer car seat inspections?

Yes.  The car seat program is part of the Children’s Health Trust, dedicated to making life better and safer for kids.   We offer inspections at the following locations:

Children’s Health Specialty Center Dallas
(purple parking garage)
Every Wednesday – by appointment only 

Children’s Health Specialty Center Plano Campus
Every last Friday of the month
9:00 am – 12:30 pm – by appointment only

How can I get a car seat if my child is on Medicaid?

If your child is already a patient at Children’s please contact our Social Work Department at 214-456-2300.  If you child is not a patient at Children’s contact the Texas Human Health Services Commission help line at 800-252-8263.

Overnight Lodging and Food

Where is the closest hotel? 

Please stop by the Concierge desk for hotel information or call us at 844-4CHILDRENS.

Where is the Ronald McDonald House located?

Ronald McDonald House
4704 Bengal Street
Dallas, Texas 75235

Where are the closest restaurants located?

The concierge staff can provide a list of nearby restaurants including fast food, dine-in or carry out.

Can I purchase meal cards at the hospital?

Yes.  Meal cards may be purchased at any of the cafeterias.  Meal cards are $8.00.

Where are the closest grocery stores?

4142 Cedar Springs Road
Dallas, Texas 75219

1521 North Cockrell Hill Road
Dallas, Texas 75211

Getting Involved

How can I donate to Children’s Health?

Thank you for your generosity.  Donations are accepted by calling 214-456-8360 or you may donate online.  If you prefer to mail a check or money order, please send to the following address:

Children’s Medical Center Foundation
2777 Stemmons Freeway
Suite 700
Dallas, Texas 75207

Where is the Volunteer Service office located?  How can I apply?

The Volunteer Service offices are located on the first floor of Tower D at the main hospital.  To volunteer click here for more information.  Please contact our office at 214-456-6388 or email us at volunteer_services@children.com if you have any questions

Children’s Health

Can I take pictures of the hospital (inside/outside)?

Yes, if no patients are in the photos. 

Where is the train display located?

The train display is located on the lobby level of Building C.  The train display runs from 6:00 am – 10:00 pm seven days a week.

Does Children’s offer hospital tours?

Yes.  Please contact the concierge supervisor at 844-4CHILDRENS.

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