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Patient Care Concierge

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At Children’s Health℠ we want to work together to ensure that patient care is delivered in a professional and courteous manner that respects the dignity and rights of our patients and staff. 

The Patient Care Concierge helps assists families with services we offer, or refers them to other resources. You may reach the Patient Care Concierge through the CARE line at 214-456-2273 for any other special needs you may have during your stay at Children's.

Hours are Monday through Friday,from 8:30 a.m. to 5 p.m.
(After hours and on weekends, ask to speak to the administrative supervisor.)

If patients' families have any questions, problems or concerns about their experience at Children's Health, we ask you to notify any member of the healthcare team. Normally, the nurse manager on duty will handle most issues quickly and efficiently.