Members of our child life staff hold advanced-degree training in the growth and development of children. They provide age-appropriate information to help children cope with the hospital and prepare them emotionally for invasive procedures and surgery.
Family Support Services
Our Guest Relations representatives are available to help our young patients, their family members and their visitors whenever they might have questions. Their responsibility is to serve as a link among health care providers, patients and patient families.
For families who do not speak English, talking to nurses and doctors about their child’s illness can be challenging – so we offer interpretation services free of charge.
The Patient Care Concierge helps assists families with services we offer, or refers them to other resources.
Pastoral Care offers interfaith spiritual support for children and families in crisis. The Pastoral Care team offers one-on-one counseling, traditional rites, prayers and sacred play with age-appropriate stories. Daily devotionals and Sunday worship services also are held in the hospital chapel and are broadcast on closed circuit TV to all patient rooms.
The School Services department integrates information regarding pertinent medical and educational needs to create individualized school recommendations for patients when they are discharged and to determine a school plan for patients with extended hospitalizations.
Our social workers at Children’s Health℠ Children's Medical Center are concerned with a family's ability to meet a child's healthcare needs in terms of time, money and expertise. Each social worker is assigned to specific subspecialties, ranging from critical care to genetics.