Emergency Room Visits
When your child needs medical care right away, you can trust the experts at Children’s. We see more patients in our Emergency Department than any other pediatric emergency center in the country.
We focus on a family-friendly environment to help make your child's treatment at Children’s as comfortable as possible. We want you and your child to know what to expect every step of the way.
Visiting the Emergency Department
The Emergency Room is open 24 hours a day, 7 days a week and can treat all young patients that are in need of services. Our Urgent Care center is open from 3 to 11 p.m. to treat less urgent cases as an after-hours doctor visit.
Only one parent or guardian should accompany their child in the Emergency Room and waiting areas.
Emergency Department parking
Children’s offers several parking garages, parking lots and valet options for your convenience.
For Emergency Department visits, please park in Blue Park.
To keep the campus safe and secure, some entrances are locked after visiting hours end at 8 p.m. Parents and legal guardians bringing a child to the Emergency Department may enter through the following entrances at any time on the Dallas campus:
- The Emergency Department entrance
- The Blue Park Skybridge entrance
Nurses in the Emergency Department
Nurses in the Emergency Department (ED) perform a variety of roles. They help with arrivals and may help assess your child’s condition before she is seen by a doctor. Nurses also assist with medical care and may help discharge your child after she has been treated.
Children's is the Regional Tertiary Referral Center for North Texas. It is also the pediatric trauma center for the region and the first facility in the Southwest accredited by the American College of Surgeons as a Pediatric Level I Trauma Center, the highest level available.
In the Emergency Department, we make an effort to work with your child’s primary care doctor for treatment and follow-up.
Nurses also work in First Care, a clinic designed for the treatment of non-emergent illnesses, such as colds and influenza. More than 40,000 patients per year are seen at First Care, thus freeing up the Emergency Department to treat the more seriously ill.
Volunteer ministry program is here to assist families
The Pastoral Care Department at Children’s began a volunteer ministry program in 1999. This program was born from a need to reach out to the growing number of patients and families being treated in the Emergency Department and First Care clinic.
Because Children’s sees so many patients, sometimes families have long wait times, particularly in First Care. This clinic sees patients who have no primary physician and are here for a non-emergency visit. The volunteers visit in the waiting areas and observation units, providing a ministry of hospitality to patients and family members.
Remember, our Children’s staff is here to help. If you have questions or need more information, please feel free to ask. You may also want to read the answers to questions we hear most often from parents and families.