Children's Medical Center affirms each patient's right to receive care delivered in a considerate, respectful, dignified and comforting manner. As a parent, guardian or authorized representative of a patient at Children's, you have the right to receive information about your rights and the hospital's policies related to those rights.
It's your right to retain privacy and confidential treatment of all communications and records pertaining to your child's care, within the limits of the law.
It's your right to access your child's medical record within a reasonable time frame.
It's your right to have times and places to play and learn.
If you feel your issues are not being resolved or addressed by Children’s, you may contact the Texas Department of State Health Services at:
Texas Department of State Health Services
PO Box 149347
Austin, Texas 78714
Phone: 1-888-973-0022 ext. 2613
You may also contact the The Joint Commission’s Office of Quality Monitoring at:
The Joint Commission’s Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181