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Medical Records

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At Children’s, we offer several different means to access or provide others access to your child’s medical records. With your permission, we can help you:

  • request records from the state in paper form.
  • login to childrens.com.
  • release records to a third party, such as your child’s pediatrician or insurance carrier.

Medical records can only be accessed by a patient over 18 years of age, parent of a minor patient, or legal guardian of a minor patient. If legal guardianship changes or other circumstances apply, please bring a copy of all paperwork to Medical Affairs so they can setup correct access rights.

Paper Medical Records

The Health Information Management (HIM) Department at Children’s can help parents or legal guardians obtain their child’s medical records. Families can view records after 2009 online. To see records from 2009 prior, please request paper records to be pulled.

Please note: The State of Texas charges a fee of $42.05 for the first 10 pages of medical records and allows 15 days to process requests for medical records

To request paper records, please print the Authorization to Release Protected Health Information form, complete it and then mail it or deliver it in person to the HIM Department at Children’s Medical Center Dallas (1st floor of the hospital, just past the Emergency Department) or to the Plano (pavilion side of the hospital) campus.

Authorization to Release Protected Health form- English
Authorization to Release Protected Health form - Spanish

Mailing addresses are:

Children’s Medical Center Dallas
c/o Health Information Management Department
1935 Medical District Drive
Dallas, Texas 75235

Children’s Medical Center Plano
c/o Health Information Management Department
7601 Preston Road
Plano, Texas 75024

Members of our support team are available to assist you Monday through Friday from 9:00 a.m. to 5:00 p.m.

Online Records

Children’s offers patients and families access to their personalized medical and health insurance information over a secure internet connection. They can also register to access portions of their medical records online or soft-copy.

Who can sign-up for online access?

There are several qualifications necessary to view medical information online:

  • You need internet access
  • You must be a parent or legal guardian over 13 years of age, of a minor patient under 18 years of age
  • You must have a validated Children’s Medical Record Number for medical information access
  • A Children’s medical record number and patient date of birth is required

What can I access online?

  • Portions of your medical record
  • Appointments
  • Lab results
  • Medications

What can I do?

  • Send a secure message to my care team
  • Request a refill to a prescription
  • Request a follow-up appointment
  • Cancel an appointment

Patients and parents or legal guardians of patients at Children’s can register easily online.

For support with the online tools, please call our service desk at 866-499-2742.

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