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Financial Assistance Policy Summary


( En español)

Children’s Health℠ System of Texas dedicates itself to providing high quality, affordable care to every community. To help children receive the care they need, Children’s Health provides financial assistance or medically necessary services to patients and families with or without insurance who meet the eligibility requirements.

How to Apply?

You may apply for financial assistance by completing a Financial Assistance Application and submitting it along with the supporting documents indicated on the application to one of the addresses indicated below for Children’s Medical Center in Dallas or Plano. Financial Counselors are also available to assist you with the application process in the Admitting Departments at both our Dallas and Plano locations (see below for address, business hours and phone numbers).

Who is Eligible?

Patients must be a citizen of the United States or a qualified legal alien, a legal resident in the State of Texas, and have a family income not exceeding 400% of the Federal Poverty Guidelines (FPG). Discount rates differ according to relative Family Income by these amounts:

  • Patients with a family income over 400% of FPG will receive no discount.
  • Patients with a family income between 301 and 400% of FPG will receive a 70% discount.
  • Patients with a family income between 201 and 300% of FPG will receive an 85% discount.
  • Patients with a family income up to 200% of FPG will receive a 100% discount.

A person who is eligible for financial assistance will never be charged more for emergency or other medically necessary care than the amounts generally billed to individuals with insurance.

More Information?

Children’s Health financial assistance policy provides detailed information about the process for obtaining financial assistance, the eligibility criteria, the types of assistance available, and services available. You can obtain free copies of our policy, our Financial Assistance Policy, and a Financial Assistance Application, in English or Spanish, through these sources:

  • In person or by mail:
    • Children's Medical Center Dallas
      1935 Medical District Drive
      Dallas, Texas 75235

      Monday - Friday, 7:00 am - 5:30 pm, 214-456-8640

    • Children's Medical Center Plano
      7601 Preston Road
      Plano, Texas 75024

      Monday - Friday, 6:00 am - 5:30 pm, 469-303-2191