When you choose to receive information about your child's medical condition by email, we understand the need to guard your privacy and information. Children’s uses an encryption process to ensure the highest level of privacy and security protections of your child's medical information. Encryption is the process of transforming regular text into something unreadable to anyone but the intended recipient, who has the ability to "decrypt" it.
For example, the text "Patient Kim Jones" might look like "Encry" after being encrypted. Email sent over the Internet is not considered secure unless it is encrypted.
The first time you receive an encrypted email from Children's Medical Center (Children's) you must register your email account and choose a password (see the Children's Email Encryption Registration Instructions). You will need this password in order to decrypt and open all subsequent encrypted emails received from Children's.
If you wish for replies to these emails to remain securely encrypted, simply select the Reply (or Reply All or Forward) button from within your decrypted email message. If you copy or paste, your email will no longer be encrypted.
We have provided a list of Frequently Asked Questions (FAQs) with more information on Children's email encryption, in addition to the Registration Instructions. We take the privacy and security of your child's health information seriously and continually work to provide all protections necessary.
Thank you for your understanding and allowing us to serve you and your child.