Frequently Asked Questions
If my child needs surgery, can I schedule it after the appointment?
Yes. If surgery is necessary, one of our surgical coordinators will visit with you at the end of your child's appointment to go over your options.
Do I need a referral?
Yes, if your insurance requires a referral to visit a specialist.
Do I need to get authorization for the surgery?
We will get the authorization, although we may need additional information from you to do so.
Will my child need surgery?
Surgery is only one of several options. Your child may receive surgery, medication or observation.
If my child needs surgery, does he or she need to go to Pre-op?
Yes. We will provide more details at the time of visit.
What lab tests are done at the office? What lab tests are needed?
Urinalysis and a urine culture may be needed. Your child's nurse will decide at the visit.
Do I need to bring my child to the appointment?
What do I need to bring to the appointment?
- Any films
- Completed new patient forms
- A referral
- Your child's pediatrician or primary care physician contact information
How do I pay for my child's visit?
We accept cash, check and credit cards, as well as most insurance and Medicaid.
Will my primary care doctor be notified about my child's visit?
Yes, after every visit we send a clinic letter to your child's primary care physician, detailing the appointment and recommendations for treatment and follow-up.
Do you accept out-of-state and out-of-network insurance?
Yes, although your insurance may not include us in their coverage.
What are your office hours?
The office is open from 8:30 a.m. until 4:30 p.m., Monday through Friday.
Who do I contact in an emergency?
Call 214-456-2493 to speak with a Urology Nurse.
Do you perform newborn circumcisions?
Yes, however certain restrictions may apply.
Can my child eat before the appointment?
Yes, unless specifically told otherwise.
How quickly will I get an appointment?
Your appointment is based on several factors including urgency, choice of physician and the location of the Children's offices in which you will be seen. Your child will be seen within two weeks by one of the pediatric urologists.
Do you do second opinions?
Yes. Call 214-730-KIDS (5437).