Transport Service and Access Center: Referral Directory

Physician Contacts:

Key Contacts:

  • Sandra McDermott, BS, MHA, RRT-NPS - Senior Director
  • Scotti Floyd Edgar, RN, BSN, LP - Director of Transport
  • Regina Thompson, RN, MSN - Director of Access Center
  • Sonja Castillo, RN - Clinical Manager  
  • Melanie Zepeda, EMT-P, Communications Manager
  • Carol Hasty, RN - Community Liaison

Description of services

  • Access Center
    • Staffed with an in-house team available 24 hours a day, seven days a week.
    • Arranges consultation and or transfer with the Children's medical staff.
    • Provides administrative approval for memorandum of transfer.
    • Coordinates transfers and transport from beginning to end.
    • NAACS certified
    • How to admit and refer patients
  • Levels of Clinical Service:
    • Neonatal/Pediatric Critical Care Team: RN, RCP, EMT or Paramedic, MD based on need
    • Paramedic Team: Two paramedics specially trained in pediatrics
  • Mode of Transport:
  • Outreach:
  • Lecture series provided to hospitals and physician offices on a comprehensive list of clinical topics

Patient transport also provides third-party transfers locally, regionally and internationally.

Procedures performed or problems diagnosed and treated:

The Neonatal/Pediatric transport program serves as the primary inter-facility transport service for the infants and children from the North Central and East Texas region. The program also serves as a national/international specialty transport service. A wide spectrum of transport medical modalities employing the most highly advanced technologies are provided.

Information for referral sources:

Transport is necessary when a patient requires services or equipment that is not available at the referring source. Physician and administrative approval first must be given prior to transfer to Children's. This transfer and approval process is coordinated through the Access Center at 1-888-730-DOCS.

Click here to access information on packaging the pediatric patient for transfer (PowerPoint, 214 KB).

Why Children's Medical Center?

  • The Children's Transport team was the first pediatric transport teams to receive CAMTS accreditation in all three modes of transport (ground, helicopter and fixed wing). The transport team has been consistently reaccredited for the past 12 years .
  • One call to the Children's Access Center is all that is needed to coordinate transfers from beginning to end.
  • Team includes critical care nurses, respiratory therapists and paramedics specially trained for neonatal and pediatric critical care transport.
  • In 2010, the Children's transport team completed more than 4,600 critical care transports.
  • All team members have emergency room, neonatal and pediatric transport and intensive care experience. Our teams also are experienced in advanced airway management techniques.

Rotor-wing service is owned and operated by PHI, Inc.
Fixed-wing service is owned and operated by Seven Bar Air.

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To arrange medical transfer or transport by the Children’s transport team, call the Access Center at: