FFC: Meet Your Team

The team from the Family-Focused Center for Deaf and Hard of Hearing Children includes a doctor, a program manager, a nurse and a social worker.

Read the team member bios below to learn about the unique role they play in the care of children who have been identified as deaf or hard of hearing.

  • Rachel St. John, M.D., NCC, NIC-A, FAAP


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    Rachel St. John, M.D., NCC, NIC-A, FAAP

    Dr. Rachel St. John is a board-certified pediatrician and nationally certified sign language interpreter through the Registry of Interpreters for the Deaf. She received her Bachelor of Science degree in psychology at George Mason University, her Master of Arts degree in counseling from Gallaudet University and her medical degree at the University of Virginia School of Medicine.

    Since 2004, Dr. St. John has served as an American Academy of Pediatrics Chapter Champion for the Early Hearing Detection and Intervention (EHDI) Program. She also works as a health education consultant at the state and national level, and she volunteers as a physician/interpreter with the Denton County Medical Reserve Corp.

    Dr. St. John is the co-founder of MedTerp, a professional development consultation service designed specifically for interpreters in the health care field. She received the 2008 External Collaborator Award from Gallaudet University and the 2011 EHDI Award of Excellence, given by the American Academy of Pediatrics, for her work in the state of Texas.

  • Kim Hightower, Program Manager


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    Kim Hightower, MHA

    Program Manager

    Kim Hightower is the manager in the Ear, Nose and Throat (ENT) department and oversees the multidisciplinary programs, including the Family-Focused Center for Deaf and Hard of Hearing Children. Kim attained her bachelor of science in organizational management before completing her master of health administration. Kim has acquired experience in the ear, nose and throat specialty since 2000.

  • Brooke Ratcliff, Registered Nurse


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    Brooke Ratcliff, RN


    Brooke Ratcliff has been a nurse since 2002, since graduating with her Bachelor of Science degree in nursing. She has been in the ENT clinic since 2011. Prior to working in ENT, Brooke worked in dialysis and transplant, trauma and outpatient gastroenterology lab.

  • Yesenia Watters, Social Worker


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    Yesenia Watters, MSW

    Social Worker

    Yesenia A. Watters, MSW, LBSW, graduated cum laude and with honors from The University of Texas at Arlington with a Bachelor of Science degree in social work in 2004, and a Master of Science in social work in 2010. Yesenia has been working as a social worker at Children's Medical Center since 2005. She is very excited to be working with the deaf and hard of hearing population as she is deaf herself and hopes to make a difference in the lives of the patients that come to Children’s Medical Center.